The wait was very long and the staff were not friendly. I ordered first, yet the orders placed after me were served before mine. Really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Ali Darvish
Not good unfortunately. The shaved ice was extremely coarse and not soft. All the other components (mochi, jelly, pudding) tasted of bad, mass-produced quality.
SW SW
I went on Monday lunch time. The female server in store really needs to get TRAINED or get FIRED! If you do not want to work, just simply go home. No guest deserves your negative and rude attitude.
Atmosphere: 1
Food: 5
Service: 1
Selina Wu
The man wearing a mask and glasses is super super rude to the customers. He is a shouting at every customer’s order. Is it necessary to have so much resentment just for calling out numbers??? It takes at least 20 seconds for customers to hear the number, walk from their seats to the counter, and pick up their food, okay? Is there a need to frantically call out the numbers nonstop? If your job makes you unhappy, there’s no need to take it out on the customers. If you don’t want to call out numbers, then tell your boss to install a number calling system!
Atmosphere: 1
Food: 1
Service: 1
Jerry Napombhejara
Delicious Taiwan dessert which comes with hot or cold. This is my go to place when I want something sweet.
Atmosphere: 5
Food: 5
Service: 5
a “a” a
Taiwanese goodies that will satisfy your cravings.
Atmosphere: 3
Food: 4
Service: 3
Paul Lin
Not feel much of air conditioning, a store sells beverages and shaved ice dishes won't let you use the restroom, 會中尿毒的. A lots of sticky, dirty tables. In my case the taste is fine, served up timely. I will remember not to come back in summer.
Your restroom codes don't matters, your people stack a pallet vertically to block the door and tell me I can't use it
Atmosphere: 1
Food: 5
Service: 3
Kai Y
we waited about 45 min for this small shaved ice dessert that cost $10. not worth it. service is sooo slow and they need more workers or more efficiency. i wanted to go up and help them make orders to speed things up.
Atmosphere: 2
Food: 3
Service: 1
Yankai Guo
No restroom! Guest restroom out of service. Staff restroom locked refuse to share access. NO TIP!!!
Atmosphere: 2
Food: 3
Service: 1
Shih-Lei Chen
I don’t think I’m getting the right portion with my togo order…. Only half of the bowl and toro balls are missing
📍 Response to your reply: Thanks for suggesting the dessert looked like it had already been eaten. What actually happened is I mixed it around while searching for the missing toro balls. When I first opened it, the bowl was already only half full.
The order was placed through Uber Eats, but I personally picked it up in-store. Next time, I’ll make sure to check the order at the counter before leaving :)
The shaved ice is not recommended for the texture being too rough.
Atmosphere: 4
Food: 3
Service: 4
eileen c
Meet Fresh Irvine is THE place to go for dessert. This location in particular maintains a very clean place for customers to sit, eat, and talk. I enjoy coming here after a good meal at Diamond Jamboree; it's a bit busy sometimes, but dessert is always high quality (and they put a good amount of toppings on their topping desserts too)! 10/10, absolutely love this place. I recommend their milk tea drinks with boba!
Atmosphere: 5
Food: 5
Service: 5
Cannon Vogel
Really bad customer service. always running out of things. uses wasteful to-go containers for dine in meals.
Atmosphere: 1
Food: 1
Service: 1
Jacob
Terrible service. My gf was using the self-service tablet to order shave ice. Apparently customers were not suppose to use it (despite it being on, and not flipped around). Employee swore at my girlfriend, and was aggressive toward her for using the tablet, despite her not knowing the tablet was off. Only backed down when another male in the store confronted the employee. Employee was an Asian male wearing glasses, maybe around 5’6” wearing a black apron, working late night. Thanks!
Service: 1
D Han (dawgma00)
Took a long time to make our deserts AND gave the wrong order. Announced only the last 2 numbers that matched my receipt. They were also telling people that ordered after us that they were only doing to go orders, even though there was over an hour left until closing. Very Whack stuff from the 3 people working there.
The wait was very long and the staff were not friendly. I ordered first, yet the orders placed after me were served before mine. Really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Not good unfortunately. The shaved ice was extremely coarse and not soft. All the other components (mochi, jelly, pudding) tasted of bad, mass-produced quality.
I went on Monday lunch time. The female server in store really needs to get TRAINED or get FIRED! If you do not want to work, just simply go home. No guest deserves your negative and rude attitude.
Atmosphere: 1
Food: 5
Service: 1
The man wearing a mask and glasses is super super rude to the customers. He is a shouting at every customer’s order. Is it necessary to have so much resentment just for calling out numbers???
It takes at least 20 seconds for customers to hear the number, walk from their seats to the counter, and pick up their food, okay? Is there a need to frantically call out the numbers nonstop?
If your job makes you unhappy, there’s no need to take it out on the customers.
If you don’t want to call out numbers, then tell your boss to install a number calling system!
Atmosphere: 1
Food: 1
Service: 1
Delicious Taiwan dessert which comes with hot or cold. This is my go to place when I want something sweet.
Atmosphere: 5
Food: 5
Service: 5
Taiwanese goodies that will satisfy your cravings.
Atmosphere: 3
Food: 4
Service: 3
Not feel much of air conditioning, a store sells beverages and shaved ice dishes won't let you use the restroom, 會中尿毒的. A lots of sticky, dirty tables. In my case the taste is fine, served up timely. I will remember not to come back in summer.
Your restroom codes don't matters, your people stack a pallet vertically to block the door and tell me I can't use it
Atmosphere: 1
Food: 5
Service: 3
we waited about 45 min for this small shaved ice dessert that cost $10. not worth it. service is sooo slow and they need more workers or more efficiency. i wanted to go up and help them make orders to speed things up.
Atmosphere: 2
Food: 3
Service: 1
No restroom! Guest restroom out of service. Staff restroom locked refuse to share access. NO TIP!!!
Atmosphere: 2
Food: 3
Service: 1
I don’t think I’m getting the right portion with my togo order…. Only half of the bowl and toro balls are missing
📍 Response to your reply:
Thanks for suggesting the dessert looked like it had already been eaten. What actually happened is I mixed it around while searching for the missing toro balls. When I first opened it, the bowl was already only half full.
The order was placed through Uber Eats, but I personally picked it up in-store. Next time, I’ll make sure to check the order at the counter before leaving :)
Restaurantji Recommends
The shaved ice is not recommended for the texture being too rough.
Atmosphere: 4
Food: 3
Service: 4
Meet Fresh Irvine is THE place to go for dessert. This location in particular maintains a very clean place for customers to sit, eat, and talk. I enjoy coming here after a good meal at Diamond Jamboree; it's a bit busy sometimes, but dessert is always high quality (and they put a good amount of toppings on their topping desserts too)! 10/10, absolutely love this place. I recommend their milk tea drinks with boba!
Atmosphere: 5
Food: 5
Service: 5
Really bad customer service. always running out of things. uses wasteful to-go containers for dine in meals.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. My gf was using the self-service tablet to order shave ice. Apparently customers were not suppose to use it (despite it being on, and not flipped around). Employee swore at my girlfriend, and was aggressive toward her for using the tablet, despite her not knowing the tablet was off. Only backed down when another male in the store confronted the employee. Employee was an Asian male wearing glasses, maybe around 5’6” wearing a black apron, working late night. Thanks!
Service: 1
Took a long time to make our deserts AND gave the wrong order. Announced only the last 2 numbers that matched my receipt. They were also telling people that ordered after us that they were only doing to go orders, even though there was over an hour left until closing. Very Whack stuff from the 3 people working there.
Atmosphere: 1
Food: 1
Service: 1
Loading...