4.0
Good
4 Reviews
6679 Hollywood Boulevard, Los Angeles · 10.5 miles
“My entire experience was extremely disappointing. The bartender was rude and demonstrated a complete lack of customer service from the moment my guest and I sat at the bar. We were not greeted at all. When we asked about drink options and specials, she immediately rang up the order and shoved the handheld payment device in our faces without explaining that payment was required upfront or offering any communication whatsoever. When we attempted to get her attention afterward, she brushed us off repeatedly. The food that arrived was burnt and tasted terrible. When we asked to speak with a manager, we were told that they did not speak English, which was both frustrating and unacceptable. The only person who showed any level of professionalism or care was the security guard, who did his best to assist us. Ultimately, we received a refund and left. As a restaurant consultant, I found this experience especially disheartening. I will not be returning, particularly if this bartender remains in place. Customer service, communication, and basic hospitality were entirely absent.”