Starbucks Coffee Company
$ • Coffee Shops
Hours:
3777 Avocado Blvd, La Mesa
(619) 660-7345
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When you verbally commit to a non-profit to supply coffee for their event, you can't say no the day of the event. Benjamin, the manager really screwed us, and we had to go to McDonald's next door for coffee from them. I have spent the last two days telling the thousands of people on social media about the poor customer service that Starbucks offered on Saturday, and the exceptional customer service that McDonald's offered.
A typical business hears from only 4 percent of its dissatisfied customers. The other 96 percent just quietly go away and 91 percent will never come back.
WHY: because 68 percent quit because of an attitude of indifference toward the customer by the owner, manager or an employee. (This means You Benjamin!)
You're already starting to die Starbucks! Pop up gourmet coffee huts, bars and restaurants will take you over because you think you are too big to HAVE TO provide great...read full review
Menu
Hours
| Monday | 4:30AM - 9:30PM |
| Tuesday | 4:30AM - 9:30PM |
| Wednesday | 4:30AM - 9:30PM |
| Thursday | 4:30AM - 9:30PM |
| Friday | 4:30AM - 10PM |
| Saturday | 4:30AM - 10PM |
| Sunday | 4:30AM - 9:30PM |
People in La Mesa Also Viewed
Starbucks Coffee Company recently underwent a remodel that brought some mixed reviews. The upgraded location features a more attractive design and a friendly, professional staff that enhances the overall experience. Customers appreciate the welcoming attitude of team members, with some mentioning specific staff who are especially helpful and attentive, making repeat visits enjoyable. The atmosphere is generally positive, making it a popular spot for studying or relaxing with drinks and food.
However, the remodel also brought notable drawbacks. The seating area has been reduced significantly, limiting space for customers who want to sit, chat, or study. Additionally, many outlets have been removed, making it harder for customers to stay extended hours. Service quality has also experienced some decline. Customers reported long wait times, incorrect orders such as heated muffins instead of cold, and beverages that did not match requested sizes or flavors. During busy times, staff appeared to spend more time chatting than making drinks, impacting efficiency.
Despite these issues, some customers still find the location pleasant and suitable for studying, especially due to the good atmosphere and tasty drinks like chai tea latte and egg and cheese protein box. The new manager is praised for her respectful and attentive manner, contributing positively to the overall experience. Overall, Starbucks remains a welcoming place with great drinks, though recent changes have affected comfort and service quality for some visitors.