Denny's in Murrieta

“Yesterday, I went to pick up a to-go order and noticed that the employee managing the dining area was handling multiple tables by herself. She appeared very stressed, which I understand, and I don't blame her for being busy. My concern is that the attention given to pickup orders seemed to be overlooked.

After waiting patiently, she asked for the name on my order and informed me that they were finishing it up. However, by that point, I had already been there for nearly an hour and still had not received my food. She remained focused on the dine-in customers and later told me she would get my order right away.

What disappointed me most was the lack of communication. When my food was finally ready, it was simply left on a counter/table without anyone letting me know. The employee did not hand me the order or acknowledge that it was ready, and instead immediately returned to serving other customers.

I understand that busy shifts can be overwhelming, but all customers deserve the same level of service and communication, whether they are dining in or picking up an order. I hope this was just an unusually stressful day and that greater attention can be given to pickup customers in the future. The experience felt unprofessional, and my order was not handled with the care and attention I expected.“

“My husband spontaneously decided we should grab some Denny's, so we came to this location at 7am. The food was easily the best I've had in a while. Chef Nancy is incredibly talented and Suzie manages the flow of orders, customers, etc with the flawless precision of true professional. The Motown on the radio cemented the diner ambiance. This will be our breakfast spot for the foreseeable future.“