Popeyes Louisiana Kitchen

Relatively small portions compared to their non-mall locations. One of my chicken strips was smaller than the sauce packet. Speaking of sauces. They only give one sauce per 4 strips. The beans/rice containers aren’t filled all the way.

Atmosphere: 3

Food: 1

Service: 1

I love the super friendly service and the delicious food. I love coming here. Thank you for such great service.

Atmosphere: 5

Food: 5

Service: 5

Super friendly staff, great service, i can personally say that if there is a valid error the managers will do their best to fix the issue and offer the best service of any popeyes ive ever been. Would recommend anyone to visit there if going to a popeyes for a more than satisfactory experience

Atmosphere: 5

Food: 5

Service: 5

I had a very disappointing experience at this Popeyes location. I was forced by the manager, James, to place my order using the self-service kiosk, even though I clearly stated I didn’t want to use it. I'm not an employee and shouldn’t be required to go through a machine just to order food, especially when there was no line and staff were available.

What made it worse is that I watched two other customers receive in-person service simply because they were paying with cash. Since I had a card, I was told I had to use the kiosk and could not be helped otherwise. That is unacceptable.

This experience felt dismissive and inconsiderate, and I will not be returning to this location. I expect better customer service—especially when the store isn’t even busy.

Food: 3

Service: 1

Customer service was trash. We stood there for a few minutes waiting for someone to take our order and no one bothered to even acknowledge us. They glanced at us and made eye contact but didn’t say hi or smile or nothing! Mind you they weren’t busy and only 1 person was in front of us. Was such a weird, unwelcoming vibe, so we ended up walking away and going to Panda Express instead. We received way better service there. Train your employees to be better or hire new people!

Atmosphere: 1

Food: 1

Service: 1

Took them forever to take our order, was standing there for 5+ minutes. Couldn’t even understand the guy taking the orders. They forgot to give me my fries, they had to stop us from going out the door. Unacceptable.

Atmosphere: 1

Food: 5

Service: 1

I loved it so much, the food is excellent, the service Was great, a really pleasent and lovely place. I Will come back again very soon.

Atmosphere: 5

Food: 5

Service: 5

Excellent place and service both in serving me and in the preparation of the food I ordered, especially thank you for recommending the large combo of ghost pepper sandwich with bacon and cheese, it was a great suggestion and accompanying it with Mac and cheese was the best of the day, I will return for the quality of what they served me and the attention of their employees

Atmosphere: 5

Food: 5

Service: 5

Hello!!!
Well I want to share that last week I was at Popeyes, I loved that the manager and the crew greeted me with a friendly greeting and asked how my day had been, nowadays you don't see this kind of thing anymore...
My order was excellent and they delivered it very quickly.
The food was very good, the service, everything is the best.
Thank you very much ☺️

Atmosphere: 5

Food: 5

Service: 5

I visited Popeyes Plaza Bonita and honestly the food is delicious, it exceeds my expectations. Since you arrive. The attention of the staff is very friendly and personalized. The truth is that they have a varied chicken menu and I didn't know what to order until the cashier suggested the seasonal sandwich, but the most impressive thing is the speed with which they deliver the food, in a matter of minutes. of minutes. I really highly recommend it

Kid-friendliness: It has 4 different menu varieties for children

Wheelchair accessibility: The plaza makes it easy for you to access it with a wheelchair since there are no slopes and it has a very large elevator.

Atmosphere: 5

Food: 5

Service: 5

Very delicious strips and mac & cheese

Atmosphere: 5

Food: 5

Service: 5

We were delighted with the fast service we received, fresh and crispy chicken, we will definitely return

Atmosphere: 5

Food: 5

Service: 5

Terrible service, my number was 44 and they were serving 52. I approached and asked and they told me that there were no potatoes and that I had to wait. They were rude and in a bad mood. All the workers just stood there, they didn't know what they were doing. They threw things at you and didn't look at your face. Very rude.

Atmosphere: 1

Service: 1

I’m not blaming the employees but the company itself. This store doesn’t have anyone how to operate the kiosk when you try to void an order. They said once you pay, it cannot be voided because nobody knows hot to void the order. There are three staff and non of them know how to troubleshoot the kiosk. The general manager name Thyanmeht said she doesn’t have an access to void or refund once you pay that is final! A “GENERAL MANAGER” no access . Popeyes you know better educate your crew to mitigate the issues. The General Manager still professional even my frustration almost elevated.

Service: 1

The employees need to be trained

Atmosphere: 2

Food: 1

Service: 1