The Bagel was very dry and they didn't add the sauce, very horrible.
Food: 1
Stephen Manalac
McCookies
CHARLES VASQUEZ
The chicken sandwich was cold in the middle I callAnd they hang up on me .
Atmosphere: 1
Food: 1
Service: 1
Lilian Preciado
Excellent service, the restaurant is very clean and the employees were very friendly.
Jude Furr
For some reason this McDonald's is more expensive than the neighboring ones. Still decent though.
Lonnie Leyden
Horrible customer service.. staff is unfriendly and seem unhappy. Food is sometimes ok but certain items are totally unsatisfactory.
Kamlesh P.
Title: Disappointing Experience and Subpar Service at McDonald'sDear McDonald's Management Team,I am writing to express my deep disappointment and frustration concerning the bad experience and poor service I encountered during my recent visit to one of your McDonald's restaurants. I believe it is important to bring these concerns to your attention in the hopes of improving the overall customer experience.On October 29th at approximately 5:45P.MI visited the McDonald's located at 125 Monterey Rd, Pacifica, CA 94044From the moment I entered the restaurant, it was evident that the staff was disorganized and inattentive. Despite there being only a few customers present, the wait time to place my order and receive it was unreasonably long. This lack of efficiency was detrimental to the overall dining experience.Furthermore, the behavior of some staff members was highly unprofessional. I was met with rudeness and impatience when attempting to communicate my order, and my questions and concerns were disregarded. It is disheartening to witness such poor customer service, especially in a globally recognized fast-food chain like McDonald's.To add to my disappointment, my order was incorrect when it finally arrived. Not only were items missing from my meal, but the food that was served was noticeably cold and unappetizing. The lack of attention to detail and quality control is unacceptable and reflects poorly on the reputation of your establishment.While at the restaurant, I brought these issues to the attention of the manager, who seemed disinterested and did not take any steps to rectify the situation. This indifferent response only compounded my dissatisfaction and left me feeling unheard and unvalued as a customer.To improve the service and overall experience at your McDonald's restaurant, I would like to suggest the following:1. Enhance staff training: Provide comprehensive training programs to ensure that all employees understand the importance of delivering excellent customer service, including effective communication skills and a customer-centric approach.2. Improve efficiency: Streamline the ordering and food preparation processes to minimize waiting times and prevent errors in orders. This would greatly contribute to a more positive dining experience.3. Foster a culture of accountability: Encourage managers to take customer feedback seriously and empower them to address and resolve issues promptly. It is crucial that customers feel their concerns are acknowledged and addressed in a satisfactory manner.In conclusion, I sincerely hope that you take my feedback into consideration and take the necessary steps to address the issues highlighted. As a loyal customer, I expected much better from McDonald's, and I believe that your brand has the potential to provide exceptional service. I look forward to witnessing improvements and regaining my trust in your establishment.Thank you for your attention to this matter.Sincerely,KP
Sally Wong
The place was clean. Service was quick, people are friendly & food was good.
Atmosphere: 5
Food: 5
Service: 5
HaroldMillerFor SanFranciscoMayor
Doordash and doordash out very
Atmosphere: 5
Food: 5
Service: 5
Kimberley Polston
Waiting at 6 am for ice coffee is ridiculous, pulling over and waiting to bring it
Food was as expected from McDonald's, service was good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: French Fries
Austin Jones Velo
This McDonald’s has by far some of the worst workers ive come across. Some are rude and unprofessional. One day I even went in there and I seen one them of the walk out of the bathroom without washing his hands. They should have the the health inspector come. Disgusting. I’ll never return here.
T N.
Why is the drive thru worker with the cheap blingy glasses calling me pet names and trying to keep my change?! Also, my McFlurry tasted bad (cross contamination?) so I had to toss it. Sad face. Last two times before this my fries were not salted.Also, MCD is so expensive now. Go to a real restaurant for this price.
zandra leong
Pretty clean, alot of parking space, great for kids, has a kids area, pretty cleanParking: AmpleKid-friendliness: Cute cleanWheelchair accessibility: Easy access
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: French Fries, Baked Apple Pie
Grimey Stimey
Don't sleep on the chicken McGriddles and hash browns put the hash brown on the McGriddle it is hella
The Bagel was very dry and they didn't add the sauce, very horrible.
Food: 1
McCookies
The chicken sandwich was cold in the middle I callAnd they hang up on me .
Atmosphere: 1
Food: 1
Service: 1
Excellent service, the restaurant is very clean and the employees were very friendly.
For some reason this McDonald's is more expensive than the neighboring ones. Still decent though.
Horrible customer service.. staff is unfriendly and seem unhappy. Food is sometimes ok but certain items are totally unsatisfactory.
Title: Disappointing Experience and Subpar Service at McDonald'sDear McDonald's Management Team,I am writing to express my deep disappointment and frustration concerning the bad experience and poor service I encountered during my recent visit to one of your McDonald's restaurants. I believe it is important to bring these concerns to your attention in the hopes of improving the overall customer experience.On October 29th at approximately 5:45P.MI visited the McDonald's located at 125 Monterey Rd, Pacifica, CA 94044From the moment I entered the restaurant, it was evident that the staff was disorganized and inattentive. Despite there being only a few customers present, the wait time to place my order and receive it was unreasonably long. This lack of efficiency was detrimental to the overall dining experience.Furthermore, the behavior of some staff members was highly unprofessional. I was met with rudeness and impatience when attempting to communicate my order, and my questions and concerns were disregarded. It is disheartening to witness such poor customer service, especially in a globally recognized fast-food chain like McDonald's.To add to my disappointment, my order was incorrect when it finally arrived. Not only were items missing from my meal, but the food that was served was noticeably cold and unappetizing. The lack of attention to detail and quality control is unacceptable and reflects poorly on the reputation of your establishment.While at the restaurant, I brought these issues to the attention of the manager, who seemed disinterested and did not take any steps to rectify the situation. This indifferent response only compounded my dissatisfaction and left me feeling unheard and unvalued as a customer.To improve the service and overall experience at your McDonald's restaurant, I would like to suggest the following:1. Enhance staff training: Provide comprehensive training programs to ensure that all employees understand the importance of delivering excellent customer service, including effective communication skills and a customer-centric approach.2. Improve efficiency: Streamline the ordering and food preparation processes to minimize waiting times and prevent errors in orders. This would greatly contribute to a more positive dining experience.3. Foster a culture of accountability: Encourage managers to take customer feedback seriously and empower them to address and resolve issues promptly. It is crucial that customers feel their concerns are acknowledged and addressed in a satisfactory manner.In conclusion, I sincerely hope that you take my feedback into consideration and take the necessary steps to address the issues highlighted. As a loyal customer, I expected much better from McDonald's, and I believe that your brand has the potential to provide exceptional service. I look forward to witnessing improvements and regaining my trust in your establishment.Thank you for your attention to this matter.Sincerely,KP
The place was clean. Service was quick, people are friendly & food was good.
Atmosphere: 5
Food: 5
Service: 5
Doordash and doordash out very
Atmosphere: 5
Food: 5
Service: 5
Waiting at 6 am for ice coffee is ridiculous, pulling over and waiting to bring it
Food: 4
Service: 1
Recommended dishes: Sausage Biscuit
Restaurantji Recommends
Food was as expected from McDonald's, service was good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: French Fries
This McDonald’s has by far some of the worst workers ive come across. Some are rude and unprofessional. One day I even went in there and I seen one them of the walk out of the bathroom without washing his hands. They should have the the health inspector come. Disgusting. I’ll never return here.
Why is the drive thru worker with the cheap blingy glasses calling me pet names and trying to keep my change?! Also, my McFlurry tasted bad (cross contamination?) so I had to toss it. Sad face. Last two times before this my fries were not salted.Also, MCD is so expensive now. Go to a real restaurant for this price.
Pretty clean, alot of parking space, great for kids, has a kids area, pretty cleanParking: AmpleKid-friendliness: Cute cleanWheelchair accessibility: Easy access
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: French Fries, Baked Apple Pie
Don't sleep on the chicken McGriddles and hash browns put the hash brown on the McGriddle it is hella
Atmosphere: 5
Food: 5
Service: 5