El Pollo Loco

Name: El Pollo Loco
Address: 28901 S Western Ave Unit 201, Rancho Palos Verdes, California, 90275, US
Telephone: (310) 832-6157
Price range: $
Rating: 4.3

$ • Mexican, Fast Food, Chicken Shop

Hours:
28901 S Western Ave Unit 201, Rancho Palos Verdes
(310) 832-6157

Menu Order Online

About El Pollo Loco

El Pollo Loco is a popular restaurant known for its friendly and attentive staff. The employees are trained to provide excellent customer service, and they go above and beyond to ensure the customers' satisfaction. The restaurant has been a favorite for years, with some customers even knowing the staff personally.

In a recent incident, the staff's quick response and calm demeanor during an emergency situation were commended. When an employee suffered a heart attack while working as a cashier, the manager on duty promptly called an ambulance, performed CPR, and even organized a fundraiser to support the employee's family.

While the restaurant is praised for its service, some customers have expressed disappointment in the limited vegan options. The current vegan choices, such as a bean burrito, can be expensive. Customers have suggested adding vegan protein options like Beyond Meat chicken strips or creating a customizable vegan burrito with the existing menu items.

Despite these concerns, El Pollo Loco is widely regarded as a fantastic fast-food establishment, with customers highlighting the delicious food and the friendly, efficient staff.