“Not sure why this place has low reviews? Wtf? Yelp haters are everywhere. This is my neighborhood sandwich spot. They save the day when my kid needs lunch before school. They are the perfect lunch take out spot on lazy weekends. Went there today and Stevie was super awesome. Great personality. Ordered turkeycado. She made me aware that they switched to fresh avocados and to let her know how the samdwich was. It was perfect. Management, take note... Hire more Stevie's and ur yelp score will go up!“
“To appreciate the small gesture I need to tell you about the pitfall I experienced just prior to the amazing customer service I just received. I stopped at the subway near Oliver's in Cotati, Subway app said they close at 10. It was 8:25pm I go up to the door it says 9:30 closes. I walk in the unlocked door and the high school looking boy with a major attitude problem snarked our from behind the register "WE'RE CLOSED". I pointed out the door said 9:30 which was met with further disgust of doing work and complained "I already closed down!" Annoyed I just left since obviously posted times mean nothing to this person as I was there a full hour before hand for sandwiches to be made to take with. Since the App doesn't have a build your own (SUBWAY MAKE IT HAPPEN!) I have to order one sandwich in store. I went to the location across the freeway (near the 76 station and Billards). Closed. Not a soul around sign and app both say it should be open. Ugh instead of wasting more gas I parked started calling other locations. Hindered by Cotati's lovely cell phone coverage I managed to ring through to a restaurant finally and then the phone disconnected because I guess it rang too long? I was trying to call other locations still and a number called me back that I had rang through. The woman on the other end stated her name said she was with subway. I immediately asked what location. "The one on Commerce"-perfect I'll be right there! I got there and she was keeping busy with cleaning and preparing to close down (still had an hour to go). She was so kind. I thanked her about 30 times for calling me back. I got my sandwich just the club sandwich but the important one was my step daughters which was double salami with mozzarella and toasted and NOTHING ELSE. Made them both combos. The employee was unbelievably kind. I want to say her name started with a D? It's not on the receipt. But I'm sure she'd be easy to find. 01/09/2030 @ 8:40ish commerce Blvd location. Had blue highlights/ends. I don't normally tip much of anything but I purposely over paid and left her 5~6.“