Einstein Bros. Bagels

I stopped in with my daughter today around 10:50am , the two ladies at the front were super nice and friendly, thanks for the great customer service

Atmosphere: 5

Food: 5

Service: 5

Thanksgiving Day the A team is not on duty. Only received 12 bagels, NOT even the ones I asked for in specific amounts. Just what he felt like putting in box! No plastic bags, even though I asked for them. Then went to use rewards & was told I don’t have any??? My app shows 1020…. I’m confused…
Maybe late night? Maybe lack of employees’ attention to detail.?

Atmosphere: 3

Food: 4

Service: 2

Always delicious bagels and always great service!

Atmosphere: 5

Food: 5

Service: 5

I’ve been coming here for years and never had a problem. I did a mobile order today and on it was a chocolate milk. When I went to pick it up it they put a reg milk instead and didn’t tell me, I guess hoping I wouldn’t notice….That’s problem #1….I did notice and pointed it out only for the employee to tell me there was nothing they could do because the Einstein’s app is 3rd party…? So I asked if they would just refund in cash the $2.80 she said she could not and rambled some more about 3rd party app and I would need to go through them, but she didn’t know how to do it….That’s problem #2. The employee was nice and professional but trying to replace my drink with something I didn’t order & not telling me is dishonest….The explanation and result was ridiculous and unacceptable and made NO sense. I don’t usually complain about anything on these reviews but this was really annoying to me. What happened to the customer is always right?….Especially one that’s been coming here for years. Not good… 👎👎

Food: 4

Service: 1

Very fast and delicious. But if you sell breakfasts you should at least have ketchup.

Atmosphere: 5

Food: 5

Service: 4

The bagels, as always, were delicious. However, our drinks took so long to arrive that we had already finished our bagels by the time they came out. Everyone was friendly, but it seemed like the person making the drinks might have been new, and no one stepped in to help, even though it was just three drinks and there were staff members available. It would be great if they could improve the speed of the drink service to match the quality of the food.

Atmosphere: 5

Food: 5

Service: 3

My breakfast sandwich just wasn't the same as the other location. Neither was my bagel. Both had the smallest amount of schmear on them and my sandwich barely had any ingredients. However the service was friendly and the place was very clean.

Atmosphere: 4

Food: 3

Service: 4

WHERE IS MY PATTY?!!

From time to time i go to this location on a Sunday morning and I order the Chorizo Sunrise with an extra patty. Every time I have been charged the price of the extra patty. And only in two occasions have i actually received it only because I made sure to repeat myself, that comes across as a very demanding or annoying customer telling them how to do their jobs. So I didn't do it the last time, today. But then again I got my sandwich with no extra patty.

You will need to repeat yourself several times despite how annoying that can be to both parties, but it is the only way to get your order right.

I have not kept track of the times that has happened but I think this is my fifth time maybe fourth time that I have not received the extra patty.

And they charge a lot for the extra patty!!

Where is my patty!!!?

RYAN WAS THE MAN!! Super sweet and good hospitality! Loved my experience

Fast service and good food. Not too pricey. Would come back here again.

Order was wrong and incomplete! 1st time going to Einstein and I'm not sure i would go back!

Worst bagel shop with worst service. I tried Einstein bagel first time and it was so horrible that I will never visit this place again. People working there have attitude problems.

My Aunt had the cranberry bagel with cream cheese while I had ancient grain bagel with cream cheese. We both had medium size coffee. She had their decaf and had a refill while I had the dark roast. Both roasts are very good. Laura was very polite and professional

Quick breakfast or lunch stop for sure. Customer service was pleasant and I definitely visit again.

The staff at this location are always wonderful and accommodating

Atmosphere: 5

Food: 5

Service: 5