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“When i order using the app, I forget that the app doesn't change to your location.
Long story short, I spent the last of my money ordering food at a jack in the box 3.5 hours away. When i realized this, i hit my arm rest a few times. The young girl told me to calm down, which would have been fine, except the way she said it was snippy... i wasn't even talking to her...
I was so mad I was actually in the process of making some poor reviews about the experience, with her name and the shift time. But when I spoke with the manager she quickly put me to shame. I'm not so proud a man that I can't admit that. When, i explained to her what i was going to do and asked for the young lasy's name, She offered to make the meal at no additional cost. The thing was i was mostly mad at the app and the poor girl just sort of happened to light a match in my fumes. I think the manager understood that, and without any tone or hint of attitude she earnestly offered to solve the reason I was upset in the first place.
5*, no one is perfect on any team, but excellent management leads to excellent teamwork. Good leadership teaches the younger generation good skills.
Despite the events leading up to this, this has been my best best experience at a Jack In the Box yet.“
“Best Jack in the Box I've been to in a while! The cashier was really friendly and even gave the 3 of us our orders in our own bags without asking even though it was one check. Burgers were tasty with just the right amount of sauce. Definitely fulfilled that 1am craving!“
“Jack in the Box on S Capitol Ave in San Jose is a reliable spot for quick bites. The menu offers a variety of options, and the service is fast. Convenient drive-thru makes it perfect for on-the-go meals. Great for satisfying fast food cravings!“
“Atmosphere? It's a drive through. If they had candles and potted ferns, it would just be strange. People are friendly, considerate of odd requests, and get our orders right 96% of the time. (Better than most.) Food good. Would drive through again.“
“Handicap parking is not even close to code. Staff spoke Mostly Spanish but lay are hard working. Inside was clean outside was filthy. Feel free to contact me about ADA parking issues and what I saw and experienced there. I now live in the area so I will continue to frequent because of the product and people.“
“One of the best around ,but not enough to diferencie from other fast food restaurants including their own ,in regards customer service ,food is a lot better than others jack in the box ,but thir employes really need to work on how to perform their best with people skills.“
“We visit the Jack In the Box on Bernal Rd weekly. Food is tasty and breakfast is served anytime. The staff is easy to understand and always friendly. Mistakes are very rare, like napkins might be missing. They have also been very accommodating like offering a free item if they happen to run out of a menu item. We use the APP to save a lot of $$. Inside the restaurant is very clean and pleasant.
Parking: We eat here often and the parking is super easy. I LOVE their rose bushes! It's pleasant to eat in your car.
Kid-friendliness: The regular menu has plenty for kids and then there's a specific kids menu as well.
Wheelchair accessibility: Eating inside is easy and pleasant for people in wheelchairs. There are tables designed for wheelchairs.“
“The manager Sylvia is awesome! She has been here at this location for a while now. She's never mad and easy to talk to. Thank you Sylvia for my double fish ? burger, I wait for those to come in. It was just as good as I remember. Not to mention I always upgrade and she really doesn't mind.“
“Came because we git a cupin meal for 4 for $17. It ca.e with
4 tacos
4 sm fries
2 chicken sandwiches
4 hamburgers
It total $33 without coupon but after cupon it was $18.44.
That fed my family of 5. Comfy. Can't find a deal like that. It's been hot to hot to cook do this was affordable for us to do.
The burger was like a kid size but it was enough to feed us. My eldest ate very well and had leftover for the next day.“
“Went late night. Took a little longer than normal, a lot of cars. Very friendly cashier and they got my order right, which is a problem at a lot of other fast food places. No pickles is hard to get right I guess. The food was a little cool.“
“The place is great, and most of the staff is very nice. I love the restaurant itself. It’s very clean and is in a great location. However, the Asian lady, I don’t know her name, who took my order was very rude. I asked for onion rings with my chicken nuggets and she got mad and said that I can’t get them, and that I have to get them separate. She also got mad at me when I didn’t realize she had been calling my number, and she said” I called you a long time”. I don’t know why some people are so rude. She should not be there. She’s got an attitude.“
“The man attending me at 5-6am was so sweet and attentive, I could tell it was busy by the amount of staff on board but he STILL made it happen, AND did it with friendly service + a smile. Will definitely be coming back to this location again!!“
“This place is located at Almaden/Branham location . Food is fresh and Drive Thru average , though the service staff do their best to cope. Took off a star for atmosphere due to dirty tables indoors and vagrants in area .
Parking: Few spots to park during busy hours . No sidewalk parking closeby . Order in car and drive off .“
“I do the drive in and it's give or take service and food taste. You never know i usually order the #6 Jumbo Jack some times it looks and taste like something you wish you can cook at home. Other times you can swear that's not a #6 it looks and taste like something you would by at one of those 5 for $1.50 or at mcdonald's, yes some times it's that bad and i just eat the fries and drink the soda. But over all the meal has been good for a burger.“