It's probably on the top 3 of my list of burger spots. Something about the way they prepare and cook their burger patties just gives it more flavor than others. It's a bit more expensive than in-n-out, but it might be better, to be honest.Vegetarian options: They have a vegetarian burgerParking: There is plenty of parking around the mall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, Cheese Fries
James Teal
Karen was our server and she was very pleasant and helpful.
Atmosphere: 5
Food: 5
Service: 5
Linh Tran
Very tasty burgers.
Atmosphere: 5
Food: 5
Service: 5
rusti blu
Dont support shake shack ?
Rachel M.
i loveeeeeeee their shroom burger its like one of my fav burgers but thats also because its the only burger i've really eaten. the wait times r kind of insane sometimes and I'm just starving and i want to eat food and i have to painfully wait for 70 hours (more like 20 mins) but its ok bc the food is good
Jeni D.
Got a text that our food's ready and waited for almost 30mins but it's not done yet. Customer service is really bad. Will never go back here again
Nick G
The food is amazing and the employees are nice! The time it took to make the food was very long and they were out of a lot of the shake flavors which was absurd. However, I think this place is great and hopefully it only improves going forward!
Food is great. However, if you use the app to order from this Shakeshack, it automatically adds 10% tips even for takeout and you cannot remove it. Beware when ordering online.
Nick c.
This place is pretty good! I would say it's up there for burgers, but they're super expensive! The service isn't what it started as so you order yourself on tablets now and the people bagging the food and calling out were super nice! I overheard it was the dudes last day, but even that being his last day he was super nice! I haven't been here in a bit, but I forgot to leave a review because the guy went above and beyond to make sure my service was great!
Jeff M.
After all the hype about them coming to the bay area...was seriously disappointed Prices way to high for what you get. Fries were average at best..cold and not tasty at all. The burger was average Locally five guys and In and out are better Kirks is best in san josr area hands down The burger was small..greasy and tasted just Ok.. over rated!
Had a great experience and thank you manager Nieves for helping me. I was scared to come at first but I'm sold after the great customer service and great quality food!
Irene L.
Highly recommend using the Shake Shack App to easily place your order and pickup. This Shake Shack is located inside Westfield Oakridge Mall at the food court area. Parking can be very difficult to find during prime times/weekends. What we ordered: - avocado & bacon burger: 5/5 - quite juicy, thing is the ingredients inside were not centered so had to shift a few items like the pickles and onions to make sure each bite will have everything - chicken shack: 4/5 - had a huge piece of chicken but slightly on the drier side - bacon cheese fries: 4/5 - there was barely any cheese drizzled on top but fries were decent - chicken bites: 4/5 - enjoyed the crispy parts of the chicken pieces Make sure to double check your takeout because we were missing some sauces.
John L.
I have been wanting to try Shake Shack and see what the hype is all about. I was happy when they put one in the Oakridge Mall. I got the ShackBurger and Spicy Fries with ranch. The burger was good, but I recommend getting it as a double. That patties were small, so next time I will get a double. The Shake Sauce was good and I also liked how it didn't over power the taste of the burger. The potato bun was really good. The spicy fries were really good. Spicy, crispy and soft on the inside. I loved these.
Bao N.
I appreciate having a Shake Shack close by to satisfy my random Shake Shack cravings. I ordered food through their App multiple times and have always experienced a great experience. For fast food, the food is a bit on the pricier side, but the food price is on par with the food prices in the mall food court and food quality is great. I'd recommend ordering through the app and check out for deals to save some $$$. There are a lot of burger options to choose from. I love the cheeseburger. The bun is is perfectly soft and delicious and the patties are always seasoned well. I love crinkle-cut fries and think the fries are super crispy and delicious.
Sam S.
I should have checked the reviews before coming to this shake shack because holy was it disappointing. The fries were decent but under seasoned, but the burger was horrible. The burger was so insanely greasy that the entire bun was soggy by the time I got my order to my table. Biting into the burger was the same as biting into a handful of lard. Flavours were completely off and just felt gross eating it. I'm so glad my Amex gold card was able to cover most of this because a burger and fries were 15$?!! Shake shack is getting ridiculous with their pricing if they are going to serve stuff like this. In-N-Out is way bette, don't waste your time at Bay Area shake shacks. I've been to 3-4 outside of NYC and in other counties and none have really been good.
It's probably on the top 3 of my list of burger spots. Something about the way they prepare and cook their burger patties just gives it more flavor than others. It's a bit more expensive than in-n-out, but it might be better, to be honest.Vegetarian options: They have a vegetarian burgerParking: There is plenty of parking around the mall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, Cheese Fries
Karen was our server and she was very pleasant and helpful.
Atmosphere: 5
Food: 5
Service: 5
Very tasty burgers.
Atmosphere: 5
Food: 5
Service: 5
Dont support shake shack ?
i loveeeeeeee their shroom burger its like one of my fav burgers but thats also because its the only burger i've really eaten. the wait times r kind of insane sometimes and I'm just starving and i want to eat food and i have to painfully wait for 70 hours (more like 20 mins) but its ok bc the food is good
Got a text that our food's ready and waited for almost 30mins but it's not done yet. Customer service is really bad. Will never go back here again
The food is amazing and the employees are nice! The time it took to make the food was very long and they were out of a lot of the shake flavors which was absurd. However, I think this place is great and hopefully it only improves going forward!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Shack, Shackburger
Food is great. However, if you use the app to order from this Shakeshack, it automatically adds 10% tips even for takeout and you cannot remove it. Beware when ordering online.
This place is pretty good! I would say it's up there for burgers, but they're super expensive! The service isn't what it started as so you order yourself on tablets now and the people bagging the food and calling out were super nice! I overheard it was the dudes last day, but even that being his last day he was super nice! I haven't been here in a bit, but I forgot to leave a review because the guy went above and beyond to make sure my service was great!
After all the hype about them coming to the bay area...was seriously disappointed Prices way to high for what you get. Fries were average at best..cold and not tasty at all. The burger was average Locally five guys and In and out are better Kirks is best in san josr area hands down The burger was small..greasy and tasted just Ok.. over rated!
Restaurantji Recommends
Had a great experience and thank you manager Nieves for helping me. I was scared to come at first but I'm sold after the great customer service and great quality food!
Highly recommend using the Shake Shack App to easily place your order and pickup. This Shake Shack is located inside Westfield Oakridge Mall at the food court area. Parking can be very difficult to find during prime times/weekends. What we ordered: - avocado & bacon burger: 5/5 - quite juicy, thing is the ingredients inside were not centered so had to shift a few items like the pickles and onions to make sure each bite will have everything - chicken shack: 4/5 - had a huge piece of chicken but slightly on the drier side - bacon cheese fries: 4/5 - there was barely any cheese drizzled on top but fries were decent - chicken bites: 4/5 - enjoyed the crispy parts of the chicken pieces Make sure to double check your takeout because we were missing some sauces.
I have been wanting to try Shake Shack and see what the hype is all about. I was happy when they put one in the Oakridge Mall. I got the ShackBurger and Spicy Fries with ranch. The burger was good, but I recommend getting it as a double. That patties were small, so next time I will get a double. The Shake Sauce was good and I also liked how it didn't over power the taste of the burger. The potato bun was really good. The spicy fries were really good. Spicy, crispy and soft on the inside. I loved these.
I appreciate having a Shake Shack close by to satisfy my random Shake Shack cravings. I ordered food through their App multiple times and have always experienced a great experience. For fast food, the food is a bit on the pricier side, but the food price is on par with the food prices in the mall food court and food quality is great. I'd recommend ordering through the app and check out for deals to save some $$$. There are a lot of burger options to choose from. I love the cheeseburger. The bun is is perfectly soft and delicious and the patties are always seasoned well. I love crinkle-cut fries and think the fries are super crispy and delicious.
I should have checked the reviews before coming to this shake shack because holy was it disappointing. The fries were decent but under seasoned, but the burger was horrible. The burger was so insanely greasy that the entire bun was soggy by the time I got my order to my table. Biting into the burger was the same as biting into a handful of lard. Flavours were completely off and just felt gross eating it. I'm so glad my Amex gold card was able to cover most of this because a burger and fries were 15$?!! Shake shack is getting ridiculous with their pricing if they are going to serve stuff like this. In-N-Out is way bette, don't waste your time at Bay Area shake shacks. I've been to 3-4 outside of NYC and in other counties and none have really been good.