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“Good afternoon! Facility is clean, but there was (understandably) a bit of a wait. There was a large order in front of me. The manager Maricela made eye contact with me a few times as I walked in and waited (I was next in line), but gave no other acknowledgment. No “welcome in” or “we’ll be right with you”. She wasn’t making conversation with the customer whose order she was making either. It was just awkward silence for a few minutes until she was ready to take my order. On the other hand, Cecilia who was working the register was very polite and enthusiastic, greeted me and quickly rang up my order as I got to the register. I work in customer service, and greetings are a HUGE part of setting the atmosphere for customers. Please remind Maricela of this, as it can change the whole experience of a visit.
Side note, your location off of San Marcos Blvd is absolutely WONDERFUL (which is where I usually go)! Customers are always greeted with a bright smile by ALL staff along with “we will be right with you” and “thank you for your patience” when it’s especially busy.“
“I admire this restaurant! They serve delicious dishes, they have a nice menu, The chief cook in that spot is a specialist, I like a lot trying all their dishes. The dishes are consistently of high qualtity, the attitude towards the clients is efficient. I often go to this place and I not even once was discontended. I recommend it with no hesitation.“
“Excellent quality fresh food great service at this location.
Shout out to Grace.
Amazing customer service.
On my visit with my 80 year old mother, we were having trouble with our reward club. Grace helped out explained very thoroughly & patiently.
thank you Grace and the Panda team“