Auntie Anne's

Soft, fresh pretzels. I like this location more. It’s on top floor, above the capital one cafe area around the other eateries and ramen magi

This is a relatively new Auntie Anne's and it shows from the storefront; it moved upstairs near Macy's home from the first floor of the mall.

Very pricey in my opinion especially as they are rolling out the pretzels to be skinnier than ever. The pretzels are stringy, and smaller than the ones at baseball games which is saying a lot.

I have friends who are suckers for Auntie Anne's and have their app for their bogo deals so sometimes I get a free one. The quality really varies. When they make fresh ones, they informed us it will take 17 minutes and it's quite buttery but when it is sitting out for awhile, it is as hard as rocks. I am not exaggerating. I had to go home and microwave it for 10 seconds before I could bite into it. Nothing longer or it will be just as hard and burnt.

Tried ordering food and they responded with 20 mins and they will be done. I came back exactly 20 minutes later and they didn’t have the food I had ordered. Never coming back to this place.

Atmosphere: 1

Food: 1

Service: 1

Food amazing as always, incredible service they were very understanding, patient and kind and made us feel very welcomed

Atmosphere: 5

Food: 5

Service: 5

Nothing pretzely about these pretzels. The baker/cashier was super helpful.

Atmosphere: 3

Food: 2

Service: 5

Pretzels were dry and they would even provide a cup of water, even after we offered our own cup for use....

I ordered 3 pretzels and a Diet Coke online. They took 40 minutes and asked which flavor lemonade I wanted.

Atmosphere: 1

Food: 1

Service: 1

The service is ridiculously bad. Online order is not processed in time and when asking the staff by counter, he just gave the pretzel with salt while the order is original without salt. I told the staff my order was without salt, he just dump the ones back to butter to wash off the salt he sprinkled on a moment ago. Since the order amount is 2 I mentioned I can wait. And after a while I got the 2 orders from a female staff who claim is the manager, but I mentioned I want the original pretzel, and she gave me the order with salt again. I went back and explain that I ordered the ones without salt and she started to argue with me that it should be called plain instead of original while the online order clear named it as original without salt. She also refused to look at the order on my phone. No taking care of the order and insanely horrible attitude towards their own mistakes. If not I just love pretzel itself, I would never come to this place. The experience cannot be worse and I will file complaint to Westfield valley fair manager.

I love it! First time here and their service was awesome! The pretzel is good too!

I love it! First time here and their service was awesome! The pretzel is good too!

When I went there was 2 groups ahead of me and the cashier served them within a minute. They made me order super quick and the dude was friendly. He deserves a raise. Great place to get a quick snack or share a bite with friends.

Wow. Shocked by some of the low reviews. I always like Auntie Anne’s. We use the app as well to earn pts.

Location is closed

Horribly managed location. Ordered ahead and it wasn't ready. The only worker at the location told me that their shift just started and manager should have made it. Manager was no where to be seen. Took 45 min to get the pretzel ordered.Location and hours are also incorrect.

The pretzels were cold and hard, their menu was wrong, and the manager was super pushy and just made me uncomfortable. Also it’s way overpriced which is fine as long as the service and food is good but when the service and food is terrible the price is just not worth it at all. Disappointing because i used to really like their pretzels but it seems like it’s just gone way downhill for some reason. I guess I will have to find another treat in the mall which shouldn’t be too difficult but still it’s just annoying because how hard is it to be kind to your guests and provide quality fresh food? Wish I could get my money back!