$ • Ice Cream, Dessert, Ice Cream, Frozen Yogurt

2700 Yulupa Ave Ste 11, Santa Rosa
(707) 526-3931


Take-Out/Delivery Options


Reviews for Baskin Robbins

Customer service lacks in this location! I went in 8/5/21 at 9pm and was asked by a female employee what I wanted. I asked for 2 scoops of rainbow sherbet and she said we don’t have that. I told my daughter that makes me sad and the employee immediately rolled her eyes at me. So I asked for something else for me and my daughter. She put the our order on the counter and walked away and a gentleman working their rang us up. No thank you for coming, have a good night nothing. full review
Another botched DoorDash order. Ordered 2 quarts of ice cream and only received one. When I called baskin and Robbins the clerk was not only rude but lies and said he tried to call me because they were out of the ice cream I ordered (how about update DoorDash?). When I called him out on his lie as I had no missed calls, he said whatever and hung up. I am so over bad customer service and incorrect DoorDash orders, they get it wrong about 90% of the time. I will not order from full review

I've visited this Baskin Robbins several times. Recently changed ownership. With new owners it seems like they're struggling, most of the time they don't even have vanilla ice cream. Went there today, no vanilla ice cream. They are always missing some type of mix or ice cream or something to make a drink. I just can't recommend this place, there are two others in town that are better.

More Reviews(46)


Monday 11AM - 10PM
Tuesday 11AM - 10PM
Wednesday 11AM - 10PM
Thursday 11AM - 10PM
Friday 11AM - 10PM
Saturday 11AM - 10PM
Sunday 11AM - 10PM

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