So Im a former Starbucks employee so I know how we “used” to treat customers.Today we went through the Drive Thru after waiting in line, and ordering a mocha, I got a sugar free vanilla latte ( not what I ordered) We went back through the line again only to get a mocha in a cup with what appeared to be lipstick on it. My husband brought it inside ( I might add we both have cancer and why we use the drive-up) Anyway, he told the Store Mgr what happened, only to be laughed at, but we did get a new mocha! No apologies and no refund! Called Customer Service and got a refund and a promise that the DM would handle the situation. Can you imagine serving a drink in a dirty cup to anyone let alone a seriously compromised person! We will NEVER go back to that Starbucks even though it’s the most convenient!
angie angie
I've been having to utilize the Starbucks for over a year and it is by far one of the slowest Starbucks I've ever came to my order is incorrect I would say about 90% of the time the only reason that I come to this one on my days off is because it's the closest one to Farmers Lane and the staff have no regard to time at all I have been waiting fory coffee over 10 mins and I ordered ahead definitely don't recommend unless it's absolutely only store and even with order ahead be prepared to wait for about 20 minutes.
Myra Wrath
Since moving locations it's been so much easier going here and the service is fast and restaurant clean.
Atmosphere: 5
Food: 5
Service: 5
Christopher Domergue
Always lovely staff, very cozy and accommodating!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Nut Loaf
Ravindra Singh
20 minutes just for a
Atmosphere: 1
Food: 5
Service: 1
Shawn Carter
It's a
Atmosphere: 4
Food: 4
Service: 4
Emerson Parker
I loved going to Starbucks till they rushed and didn’t put the right milk in my drink and it made my stomach upset and I’m very unhappy with Starbucks because I specifically said coconut milk and they put real milk. I’m not going to this Starbucks ever again.
Atmosphere: 5
Food: 1
Service: 1
Adrianne Lewis
The drinks are good but this is literally the worst Starbucks in town. Everytime I come here it take 10-15 mins to get my drinks, I stand and wait while the staff finishes whatever they are doing before helping me and they’re rude.
Sun Gazer
This location has terrible district manager, terrible customer service. Will never go back. Tried to reach corporate about argumentative window clerks for a year, no call or email back, cold coffee, wrong order every day, no response tried to speak with management nothing but rude.
Atmosphere: 1
Food: 1
Service: 1
Heidi L.
This Starbucks location is consistently under performing with service that always takes forever. There's always some reason why we are waiting forever. Please get proper training!
I'm not really sure why this location has a drive thru because it's never open. I'm sure it's just shtty, greedy corporate not giving enough hours to operate. So this is the location literally right outside of my house but I'd rather goto one in Alaska that is properly staffed. These poor people who work there are suffering. HIRE MORE HELP FOR THEM
Atmosphere: 1
Food: 1
Service: 5
Mark Fitch
Thr Dining Room and interior of the shop was closed with a sign saying "Dining Room Temporarily Closed. Use Drive-Thru"
Atmosphere: 1
Food: 5
Service: 4
Kim Johan-Nass
Waiting over 20 minutes for our in-house order, a mobile order was having the same issue. They are busy, but have six wait staff. We let the staff know several times and were blown off. We were not asked if we wanted or given a receipt. The checkout girl did not ask our name either … we had to tell her and she didn’t write it down. We had paid cash. It wouldn’t have been so bad, but staff was rude and inefficient about handling the situation.When I came a few days, lights were on , but doors locked and sign said closed.This sore was great when I was here five weeks ago … what happened ??♀️very disappointed.
Atmosphere: 2
Food: 4
Service: 1
American Lover
Pumpkin Spice! Holiday coffee is in the house. The atmosphere is opulent! Nice Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Cesar Vargas
I order regular coffe hot end they put hot water in my coffe not spend money tha place
So Im a former Starbucks employee so I know how we “used” to treat customers.Today we went through the Drive Thru after waiting in line, and ordering a mocha, I got a sugar free vanilla latte ( not what I ordered) We went back through the line again only to get a mocha in a cup with what appeared to be lipstick on it. My husband brought it inside ( I might add we both have cancer and why we use the drive-up) Anyway, he told the Store Mgr what happened, only to be laughed at, but we did get a new mocha! No apologies and no refund! Called Customer Service and got a refund and a promise that the DM would handle the situation. Can you imagine serving a drink in a dirty cup to anyone let alone a seriously compromised person! We will NEVER go back to that Starbucks even though it’s the most convenient!
I've been having to utilize the Starbucks for over a year and it is by far one of the slowest Starbucks I've ever came to my order is incorrect I would say about 90% of the time the only reason that I come to this one on my days off is because it's the closest one to Farmers Lane and the staff have no regard to time at all I have been waiting fory coffee over 10 mins and I ordered ahead definitely don't recommend unless it's absolutely only store and even with order ahead be prepared to wait for about 20 minutes.
Since moving locations it's been so much easier going here and the service is fast and restaurant clean.
Atmosphere: 5
Food: 5
Service: 5
Always lovely staff, very cozy and accommodating!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Nut Loaf
20 minutes just for a
Atmosphere: 1
Food: 5
Service: 1
It's a
Atmosphere: 4
Food: 4
Service: 4
I loved going to Starbucks till they rushed and didn’t put the right milk in my drink and it made my stomach upset and I’m very unhappy with Starbucks because I specifically said coconut milk and they put real milk. I’m not going to this Starbucks ever again.
Atmosphere: 5
Food: 1
Service: 1
The drinks are good but this is literally the worst Starbucks in town. Everytime I come here it take 10-15 mins to get my drinks, I stand and wait while the staff finishes whatever they are doing before helping me and they’re rude.
This location has terrible district manager, terrible customer service. Will never go back. Tried to reach corporate about argumentative window clerks for a year, no call or email back, cold coffee, wrong order every day, no response tried to speak with management nothing but rude.
Atmosphere: 1
Food: 1
Service: 1
This Starbucks location is consistently under performing with service that always takes forever. There's always some reason why we are waiting forever. Please get proper training!
Restaurantji Recommends
I'm not really sure why this location has a drive thru because it's never open. I'm sure it's just shtty, greedy corporate not giving enough hours to operate. So this is the location literally right outside of my house but I'd rather goto one in Alaska that is properly staffed. These poor people who work there are suffering. HIRE MORE HELP FOR THEM
Atmosphere: 1
Food: 1
Service: 5
Thr Dining Room and interior of the shop was closed with a sign saying "Dining Room Temporarily Closed. Use Drive-Thru"
Atmosphere: 1
Food: 5
Service: 4
Waiting over 20 minutes for our in-house order, a mobile order was having the same issue. They are busy, but have six wait staff. We let the staff know several times and were blown off. We were not asked if we wanted or given a receipt. The checkout girl did not ask our name either … we had to tell her and she didn’t write it down. We had paid cash. It wouldn’t have been so bad, but staff was rude and inefficient about handling the situation.When I came a few days, lights were on , but doors locked and sign said closed.This sore was great when I was here five weeks ago … what happened ??♀️very disappointed.
Atmosphere: 2
Food: 4
Service: 1
Pumpkin Spice! Holiday coffee is in the house. The atmosphere is opulent! Nice Starbucks.
Atmosphere: 5
Food: 5
Service: 5
I order regular coffe hot end they put hot water in my coffe not spend money tha place