Customers` Favorites
“🇧🇷 Food and CraftBeer need I say Moore ! PSST! Live Music 🎼“
Customers` Favorites
“I love my family member, but they don't use DoorDash and request I DoorDash for them. This is great, except not always, as you can imagine - especially because they can be picky with their add-ons. Which is why I'm writing this review: because Gilman's CAME THROUGH this Thursday night.
My loved one wanted a burger, and I think Gilman's Smashburger is one of the best in Santa Cruz. They're on DoorDash, so I recommended it as an option. My loved one said that sounded great, with two requests: NO sauce, and NO cheese.
Unfortunately, on Gilman's DoorDash menu, you can't request no cheese, and they don't allow for written requests (which is so valid). And as we all know, just because you select "No [Ingredient]" doesn't mean it'll actually come without the despised ingredient.
So, I had to pick up the phone and call Gilman's to make my special request. Reminder: They don't even allow written requests. I CALLED IN a request. The shame was nearly unbearable.
However, Koa was a total homie and got my name before I sent in my order. Koa then confirmed with the chef, Adan, that there would be no cheese and no sauce on the burger. Koa was kind, friendly, and didn't make a single sigh of frustration at my request. THE RELIEF I FELT: immeasurable.
The burger arrived without sauce, and without cheese. My loved one was THRILLED, and I was able to avoid dealing with DoorDash support/refunds/etc.
Not only are you getting the best burger in town when you order from Gilman's, you're getting amazing customer service as well. 10/10, five-stars. THANK YOU Koa and Adan! You've made my life easy. Customer for life over here.“
Customers` Favorites
“Great prices! Love this place fabulous memories 💕“
Customers` Favorites
“I'll be totally honest. The main reason I go here is because I'm a local and I can walk here from my house. I've been coming here for years and looked forward to the new ownership. I supported during covid and I've seen all the iterations of the menu changes (of which there have been way too many) and overall, they've lost the locals... Except for the few of us who'd rather walk than drive. Why do I come back? Because of the bartenders, and most of the staff (every place has a few duds) and sometimes the food is delicious. My main gripe about the food is that it's not consistent. I could have the same menu item on a Saturday, and then on a Tuesday, and it's just not the same. And one day is definitely better than the other.... But, I keep coming back. Partly for the trivia on the 2nd Tuesday of each month...The location and patio are awesome, sunny during the day and heaters and firepits at night, and the drinks and beers are solid (although I wish they had some Shanty Shack on tap sometimes, especially a hazy IPA). But, I keep coming back. If I were to expand, I used to call this my my local Chili's, not the best, but I could count of it. Certain food items I would crave, and the vibe used to be cozy and warm inside, like a classic pub should be, but now it's cold and sterile inside, with no booths. Instead, replaced with cold metal chairs and some throw pillows, and feels like I'm going to the gynecologist who hasn't figured out that you can put oven mitts on the stirrups so your feet aren't cold. I write this to be honest, in the hope that my two cents can be taken seriously and perhaps changes can be made and that this place survives so Tad, Corey, Sue and Emmett can keep their jobs and make more tips (and don't get me started on the rockstars they let go....for, I don't really know? Being too good at their jobs? Don't worry, they all landed somewhere else and are probably doing better than they would be if they stayed working here). Get the chimichirri steak frites, or the shrimp & grits, or the fish & chips, stay for the sports on tvs. Support local businesses. Peace.“
“Fun place …..also has a taco truck for food.“
Customers` Favorites
“{{restaurant.reviews}}“
Loading...
“We sat outside pretty promptly- food was ordered and delivered- with a little errors but corrected. The server didn’t check on us once after food was delivered to see how the food was or to refill water or any other beverages. The girl who was the food runner was amazing because she corrected the issues with the server- beautiful blonde with pigtails. We ordered a lot of food and overall food was a hit.
Regular fries - yum (can’t go wrong if you like fries)
Garlic fries- yum (most flavor- if you like garlic these are a must)
Sweet potato fries- yum (most crispy out of all 3) if you are trying a healthier version- pass and go for a salad-
Side salad- nice size and yummy
Pretzel- huge- warm- delicious- the table winner amongst everyone.
Brussel sprouts- too oily for my liking- has a little spice/flavor nice to have a veggie, but again if you are trying to be healthier- all that oil- better to have a side salad
Most people order burgers- all were cooked well and tasted good- the buns for the bread were great.
I had portobello mushroom sandwich - the sandwich was drenched with a mayonnaise type sauce- I could pass on that, and ask for open face next time and sauce on the side so I can control the amount. (Just because restaurant meals end up being 1200-1400 calories otherwise)
Overall I would recommend eating here. It’s family friendly and the food is tasty.
We just had a server that had his friends visiting and he was hanging out with them. This could have been a one off scenario. Not enough for me not to say
Don’t come back- but just be aware. Chill environment.
Kid-friendliness: Kids could draw- sit outside“