Subway in Sunnyvale

“I generally like this location, but I’ve had some frustrating experiences with consistency. My go-to order is the footlong nachos. The first time I came in, I was able to add whatever toppings I wanted,no issues. On my second visit, I was told I could only choose from a limited selection: tomatoes, jalapeños, meat, and onions. Thankfully, the staff member made an exception and let me add sweet peppers since I don’t like most of the default toppings.

However, on my third visit, things got more frustrating. I asked for an extra bag of chips,she forgot to include it until I reminded her after the nachos were heated. Then, when I asked for sweet peppers again (just like the last time), I was told I could only get what comes standard on nachos. This felt inconsistent and unfair. If I can customize a sandwich any way I like, why can’t I do the same with nachos?

I gave the customer service three stars because I believe customer satisfaction should come first, especially for returning customers. Honestly, it feels like some staff members treat people differently, and that kind of bias leaves a bad impression.“

“This morning I ordered a sandwich in this place, and not only was the sandwich great, but the service of a lady named Feli was outstanding! She helped me through the menu and recommended new items. She was very professional, and she had such a bright smile! We need more people like her!“

“This is my first time using this Subway location. I was impressed with the cleanliness store, the employee's positive attitude and politeness. Dianna was amazing, quick, efficient, greeted me with a smile, and was on point with all customer service criteria. I couldn't be more satisfied with her help. Thank you Dianna. It was the only store having two employees at once. Maybe that's the key to a successful business hiring the right staff and enough of them not to burn them to the ground.“

“I had a really great experience at Subway! Sunny and Gurleen are both very friendly, polite, and welcoming. The way they communicate with customers is really nice, and they always make you feel comfortable and valued. The atmosphere is also great, and they treat everyone with so much respect and kindness. Really appreciate their excellent customer service. Keep up the great work, Sunny and Gurleen! ⭐👏“