Carl's Jr in Temecula

“Went to this Carl’s Jr it’s been awhile since I been to Carl’s Jr and I’ll tell u since Covid I have done nothing but find terrible customer service and today this gal was so gracious and helpful and her kindness really helped me today. I don’t think she realized what a bad day I was having and she really made it better. I want to thank her, I believe her name was Marisa. Great job young lady.“

“I had an issue with my Reward points being removed when I updated the new App. I voiced my concern by an email through the customer service link in the Carl's Jr. App.

Somehow I was contacted by the owner of several of the Temecula Carl's Jrs, Carlos
by phone. He thought I had some issue at the Temecula Parkway location. I said I did not, but that I had lost all of my Rewards points.

He offered to help as best he could, but also offered for my trouble, 2 complementary sandwiches, which equalled my Reward points that had gone missing.

I am a satisfied customer that Carlos stood behind his company and location. Great customer service ⭐⭐⭐⭐⭐
The Temecula Parkway location will always be our favorite location.
Mahalo Carlos and Carl's Jr! ?????“

“I've always liked Carls Jr for the fact they do things a little different than everyone else. Charbroil burgers, real hand breaded chicken, thick real ice cream shakes, the way they wrap each burger as a presentation when they hand it to you, and the fact it actually takes a few extra minutes to get your food even after you've payed for it because making it the way they do takes a little longer in order for it to have the quality it does. Also, I'd say their burgers are the closest to looking the way they are presented on the drive up screen compared to everyone else. Give them a try if you haven't in a while.“