The Coffee Bean & Tea Leaf

It's the best (nacho Libre voice)

Atmosphere: 5

Food: 5

Service: 5

I went to the drive thru before work, and as I was waiting to pull up to the kiosk to place my order, a worker came out and closed the lane. I was the next in line, already inside the lane area, and this bozo decided to shut the lane down and have us come inside to place the order. I left and will never give this location business.

Atmosphere: 1

Food: 1

Service: 1

Worst customer service ever! My coffee was disgusting & I got remade with no difference in taste. When you come in here they don’t greet you or acknowledge you !

Atmosphere: 1

Service: 1

Crappy service, the guy who took my order was a hating himself that day. Just Put up kiosks/ improve your app and call it a day for the cashiers. They overcharge and are miserable. The food and the drinks are great! But I can’t justify the cashiers at this location.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Sandwich, Sandwiches & Wraps Avocado Egg Toast

Way better than Starbucks. They always have hazelnut flavor for my frapp. The best!

Atmosphere: 5

Food: 5

Service: 5

Nice staff and great food & drinks.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sweetened Hibiscus Berry Sunrise

I placed my order, received it. Then the girl asked me if I wanted a receipt. I replied no. The total was $16.16. I checked my account she charged my account $20.16. She gave herself a $4 tip. She is stealing from customers. How many times has she done this. Without bringing it to the attention of coffee bean.

Awesome place. Great to have in the neighborhood..!

Atmosphere: 5

Food: 5

Service: 5

quick and easy

Atmosphere: 5

Food: 5

Service: 5

Was disappointed there was no English Breakfast latte. The house blend was poison. But, the manager stepped up and gave us gratis two ice coffees. I would definitely return and patronize this establishment.

Atmosphere: 3

Food: 3

Service: 3

I’ve been here twice and both times the food and coffee was complete garbage
To add insult to injury the Service wasn’t much better

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sandwich

The employees here are not happy. I feel bad for them.

Atmosphere: 3

Food: 4

Service: 1

this is my "Home" coffee bean. I have never experienced customer service as poor as today. I am even more appalled that my mistreatment came from the "management".
the customer service rep at the drive through already had a tone of arrogance . Regardless I thanked him for taking my order and pulled up to the window. Upon arriving at the window i offered cash and asked if he could load my coffeebean rewards with $13, while holding up my phone coffee bean barcode.
He took my $20 bill, and came back moments later with my change. I asked him about my rewards. he said "oh you should have done that first".I let him know that I did request to do it first, and he said "I cant hear from that far". He clearly did not want to help. He told me that i can still get my rewards through a code on the receipt. I asked him to point out where or how, as I had never got my rewards through my receipt after my transaction before. He then called the "manager" "jasmine" ( I do not know if this is her name, as she was not wearing a name tag). When the manager finally came to the window, I could instantly tell she had an attitude, but nonetheless, i still took the time to try and explain the issue. She cut me off midway and said that I could not load my card through cash, that the only way to get my points is to load it through a debit card or gift card via the app. .

Now I knew this wasn't true. I was aware that I can scan my rewards and pay in cash... She told me , that process is no longer applicable . I asked her since when? She told me "I havent been able to do it that way in a while"... mind you i visited their store earlier in the week and got my rewards that way, so I knew that was not true. She then told me to lower my voice, when i was not even yelling. This is where she overstepped her boundaries. I am a grown woman and a patron, i will not be told to lower my voice as if i am her child, when i was not being rude or raising my voice.. Also keep in mind her previous employee said they couldn't hear from that far away, so I was simply making sure she could hear me this time. However, I did not need the situation to escalate, so i asked her how this can be resolved. She said she needed to process a refund. She did so quickly, handed me my drinks that had been sitting on their counter in hot 85 degree weather for over 5 minutes, and told me "Have a better day " again over stepping her boundaries and trying to imply that i was having a bad day and somehow taking it out on her.
No. I was receiving horrible customer service which was clearly irritating me. I asked for her name and the name of the previous employee since they didnt have on name tags. She just stood there smiling at me, so i told her I would not be leaving the drive through until I got their names to report them to corporate. Thats when she gave me her name Jasmine, the regional or store manager , Raymond, and the prior employees name that was rude, Alex or Alec. unfortunately she was more focused on coming up with snappy rude remarks rather than being focused on her job, which prompted her to forget my bakery item. I realized after driving away and had to come back, this time inside the store.. I told her she forgot my item.she said nothing and tried to toss my the bag. I refused to take it and told her no, it had been sitting 10 minutes, i wanted a new one. She continued to be condescending and passive aggressive, which prompted an argument between the two of us in front of many customers. I was appalled that a manager of a store would insist on going back and forth with a customer and create a scene rather than rectify the situation..At this point she told me she has the right to refuse my service and threatened to do so. I told her she was MORE than welcome to issue me my refund. She continued to be condescending asking me if I was "Done talking" since i was "getting the whole order for free anyway
during our b

Atmosphere: 1

Food: 1

Service: 1

The employees here are not happy. I feel bad for them.

Atmosphere: 3

Food: 4

Service: 1

Delicious teas and little cookies!

Parking: shopping plaza parking

Kid-friendliness: kids ok just be respectful of the coffee shop environment

Wheelchair accessibility: no stairs

Atmosphere: 5

Food: 5

Service: 5