Yogurtland Village Del Amo

I wish I could leave a zero star review.

Last night I went to get Yogurtland with my elderly mother and while she didn’t plan to get anything I saw the “RAINY DAY SPECIAL BOGO 50% OFF” and so she decided to get a cup as well. While we were checking out we noticed it seemed a little pricy even though we expected the 50% off of one. We asked if that included the rainy day special and the worker looked at us with a rude glare saying “well you’re supposed to ask before I ring you up”. Now how on gods green earth was I supposed to know to ask about a deal????? This information was not even posted on the sign on the door. My mother then complained saying to re-ring us up but she gave us a hard time. She then got her manager or someone else in charge and she didn’t even hear us out or anything just saying “we can’t do that”. When we tried to fight for our money back they asked us if we got a receipt, which we were never even offered, when we purchased it and other questions. While our ice cream was melting, another group of two grown men asked if their check out included the BOGO, she glared at them saying “you have to ask before I ring you up”. However, she re-rang them up with the correct amount but gave us a hard time??? This is clearly discriminatory against women and elderly women at that. In the end we never got our money back because it was too frustrating and our ice cream was half way melted. There was also about 6 flavors either not available or ran out mid way through filling my bowl. I will NOT be coming here again and just driving a little farther to a different yogurtland. This is my second bad experience with this specific store. I hope whoever runs this store gets their employees in check because this is getting ridiculous.

Twice in a row now I have had a terrible experience at this location, it’s a shame to be so close to it and now want to drive further just to not deal with the staff here. Showing up to be glared at by the staff just for walking in is absurd. We arrive well before closing time just to be greeted with rude employees and have all our questions ignored. Upon paying and thanking the employee despite their rude behavior they completely ignored us and turned their back to us before we even had a chance to finish thanking them. I’m not sure who manages expectations here but there is no reason the store should be such an unfriendly atmosphere and the employees should surely not be closing the store an hour beforehand and be blatantly disrespectful to clients. On top of these issues the toppings are never filled whether it’s 2pm or 8pm and the yogurt is always out of service. Ridiculous. Even more ridiculous is them completely ignoring the rainy day coupon posted on the door, charging us incorrectly when it’s pouring outside and then saying we should’ve mentioned something prior to paying which is either false advertising or management telling them to overcharge customers. Will not be returning to this particular location.

Very disappointed with this location. I arrived at 10:05 PM, well before their posted closing time of 10:30 PM, and the staff refused to serve me. When I pointed out the hours, they simply said, “We close early because we want to.”

This is completely unprofessional and shows zero respect for customers. If they don’t plan to follow their own posted hours, they should update them instead of turning people away. I recommend avoiding this location until they fix their attitude and honor their operating hours.

Yogurtland never let's us down. Always clean and fresh toppings.

Plain Yogurt & Dutch Chocolate combo is the best. Very clean here as well.

Plain Yogurt & Dutch Chocolate combo is the best. Very clean here as well.

Very good nice to enjoy in the summer

I went to this yogurtland today with my daughter and son. It was my daughter birthday today her favorite ice cream was unavailable nobody help me while the young personnel was talking my kids ice cream was melting I ask one of the girls if I was able to pay she proceeded to charge me I ask her if she had big spoons she said we run out while waiting in my car in front of the store the guy the was next to me got two big spoons I went back in and ask she said omg I just found those 2 am sorry.NOT BUYING YOGURTLAND AGAIN

The tart yogurt was not working and they were too busy to fix it.

Disappointing Experience at Yogurtland

Tonight's visit to Yogurtland was beyond frustrating. We had to wait 30 minutes for any of the flavors to even be available, with zero communication from the employees about what was going on. While they were clearly troubleshooting, there was no effort to update the long line of customers that stretched out the door—no apology, no empathy, nothing.

Once they finally got a few machines working, one of the two employees didn’t even bother to let the waiting customers know. Instead, they jumped ahead of the line to fulfill DoorDash orders, ignoring the in-store guests who had already been waiting far too long.

This location is usually convenient, but tonight was a major disappointment. I really hope they improve their customer service and communication because this kind of experience makes it hard to want to return.

Great for a night snack

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Frozen Yogurt

We came at 9:45 pm and the employees looked at us and looked at each other and said they were closed while looking at us shaking their head no. We drove across town to get there we even called to make sure they were open but they didn’t pick up the phone I loved yogurt land but I will never be going there again I’d rather spend 8 dollars more at menchies.

Atmosphere: 2

Food: 1

Service: 1

Yummy but sad in there

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Frozen Yogurt

Love this place and the outdoor seating area.

Atmosphere: 4

Food: 4

Service: 4

Has potential to be good but the sorbet machines often spit out half-melted product or are out of order. The toppings, especially mochi, are nice.