Sweets Handmade Candies

Overpriced for the quality of chocolate. Can’t recommend it.

Nice boutique candy shop in historic downtown Truckee. Plenty of handmade candies and other dessert items to choose from. A lot of first timers asking questions, so sometimes service can be slow (not because of the staff). Parking on the weekends can be a challenge.

Atmosphere: 3

Food: 4

Service: 4

Nice spot to pick up some sweet goods, they got a lot of options. We got some small things for the kids & tried the kalua & caramel truffle. Both were good.

Atmosphere: 4

Food: 5

Service: 5

Chocolates are good. Me and my family come here every year when we visit. Unfortunately today, we had a horrible experience with this man who works here.. Who literally yell at me to back off while looking at some of the chocolates in the shelf by the line. I am a 43 year old man and do not appreciate been talked to as a child, specifically when I was doing much more then waiting in the long line and looking at different packages of chocolates to buy. We just left and we will not
return again, as all it takes is one horrible experience as this one to ruin a place.
After realized how many negative reviews they had about the same subject. I went back to the store to try to have an educative and constructive conversation with the manager, who basically told me the guy was right and wrong at same time. And probably didn’t realize he was yelling. And that they see about 1000 people per day and are doing the best they can. I told him it wasn’t enough. Three need to speak with customers politely. I would love to speak with the owner of this store. Because I have never been so rudely treated before. And wouldn’t hate for anyone else to experience that!

Atmosphere: 3

Food: 3

Service: 1

hot chocolate was delicious

Horrible place. Racist owner. Staff is friendly but this man has no sense of customer service. Should put a sign up that says white only with the type of treatment we got. Worst experience ever! Never again will he have any of our business.

I don’t like leaving negative reviews, but the moment you walk in you are greeted in such a negative way. The guy wouldn’t let me walk a few feet to look at the fudge. He told me I can look at the photos on the wall. I’m sorry but you are selling a food product I don’t want to look at old photos on the wall. They act like it’s still 2020 even though it’s almost 2025. I hope they make changes soon because so many people complain about the same thing. It’s a sweet store. Make it fun and inviting.

Atmosphere: 1

Food: 4

Service: 1

Their chocolates come in an array of flavors, loved the white chocolate and caramel flavors.

The person in the photo was shockingly rude to us. After we bought three coffees, she rudely told us to wait outside, saying, ‘If it’s only three coffees, go outside.’ When I calmly mentioned there was no need to be rude, she yelled at me in front of everyone. I asked for her name, and with an attitude, she replied, ‘Dennis. When I mentioned I would leave a review, she smugly responded, ‘Go ahead, my name’s Dennis, and it won’t hurt me.’ This kind of unprofessional behavior ruined our experience.

Atmosphere: 1

Food: 1

Service: 1

This is my first time writing a review for any place, I’ve never seen such a rude person that works inside a cafe like this place, her name is Denise she is a bad example for the rest of the workers in there, she screams at customers, snapping at people. Asking people to leave outside if they’ve paid already in a very rude manner. When I asked refund because of that attitude she screamed at my wife and myself again and again.

Atmosphere: 1

Service: 1

As soon as I walked in I was greeted with "did you see the sign out front?" "It gives directions on how to enter the store" followed by a list of commands. I was getting ready to leave with the rest of my party walked in and again they were greeted with the same rudeness. I didn't even want to buy anything after that but my daughter wanted a box of chocolates. My husband went and started to look at the candies on display on the wall and was questioned why he was browsing. It was uncalled for behavior and when my husband spoke up we were told the rules are in place for the 2000+ visitors a day. But the store was completely empty when we walked in. Not sure where these people were at. My daughter said the chocolates were good but was terrified to go back in the store to get more. If you enjoy feeling like cattle and being herded through stores this is the place for you, otherwise turn and run the other way and find another chocolate shop.

Atmosphere: 1

Food: 2

Service: 1

We walked in to see what all they had and it seemed like there were stations to go to and you weren't really allowed to look around and shop freely.

Atmosphere: 4

Service: 3

Very good variety of chocolate and outstanding service, must try popcorn with caramel and the apple Carmel with chocolate almonds.

Atmosphere: 4

Food: 5

Service: 5

I was able to try their caramel apples
Excellent service
Excellent apples...
?????????
They have a wide variety of sweet things and I guarantee that your palate will like one...

Atmosphere: 5

Food: 5

Service: 5

How anyone is giving under 5 stars is beyond me. They have a legit selection of so many great things and Australian licorice that I order for special occasions all the time (was there in 2007). If you want an Oompa Loompa I can see how Sweets disappoints, otherwise - 5 stars.

Atmosphere: 5

Food: 5

Service: 5