Starbucks Coffee Company

Name: Starbucks Coffee Company
Address: Convenience Center, 1013 W Foothill Blvd, Upland, California, 91786, US
Telephone: (909) 981-6424
Price range: $
Rating: 3.3

$ • Coffee Shops

Hours:
Convenience Center, 1013 W Foothill Blvd, Upland
(909) 981-6424

Menu Order Online

About Starbucks

This Starbucks Coffee Company location receives mixed reviews. Several issues are noted, beginning with customer service and menu item availability. While there are many friendly faces working there, they often miss the mark in giving service with a smile and being polite. The lack of interest to provide good service is not much better from management. One customer ordered a coffee traveler nearly 24 hours in advance and was made to wait over 20 minutes to pick it up, citing a careless attitude from management.

However, other customers report excellent experiences. The store staff is described as awesome, with one customer receiving a replacement drink no questions asked, calling it hella customer service. The drive-thru is consistently busy, but the line moves quickly and the employee at the window is always super friendly. Specific staff members are praised: Nadine at the drive-thru window is a sweet heart who gave a venti instead of a tall shaken espresso. Another customer had a great experience with Amber, who made a latte with sugar-free vanilla just right. The decor, menu, and staff script are noted as very similar to other locations.