Panda Express in Vista

“It's one of the 2 pandas with drive thru in North County San Diego. Panda employees run it great and verify everytime. However, I wish the hours would change, tho for the misinformation. I've shown up for almost a week straight about 40 minutes before closing time, and the store was already closed than the original time posted on Google mapd.“

“I was in the shopping center to use the Tesla charger, and decided to run over to Panda for a bite to eat. I live close by so it wasn’t my first time at this particular location, however, I didn’t realize they were already closed.

I’ve worked this industry my whole life, fast food, cafe, fine dining, all tiers. & what I do know about all restaurant employees no matter where you are.. the end of the night we just want to get the closing duties over with and get the he** out of there. Not to mention not see or hear another human until the next day lol.

Anyways, back to the point, they were closed and Angeles really did make the guest her highest priority and proceeded to offer me what was set out (like 5/6 choices) had a pleasant smile and kind voice.

I take note of all the little things, and she proceeded to pack my order maintain a smile, listen to me vent about how nice people have been today given the circumstances, and still remembered to ask if I wanted any sauces for my order. To top it all off she then gave me an after hours discount which was not expected but pleasantly surprised and grateful for that.

This was a big chain delivering small town quality customer service.. I’m still in shock that I wasn’t turned away because it’s become such a norm for a lot of places, to start breaking everything down 10 min before close and assume that there will be no other guests. & I get it.. long day.. but business hours are automatic.. think I was like 30 min vs past closing.

I felt like an asshole and really was hoping to at least add some incentive for her exceptional service.. if anything.. management PLS READ this and implement a tipping option with the uses of cards and Apple Pay etc..As someone who knows the industry far too well, her service warranted a nice tip. Thanks for literally going above and beyond.. I will literally be back. Thx Angeles, I hope your work ethic doesn’t go unnoticed by your employers. Your great.“