El Pollo Loco
$ • Mexican, Chicken Shop, Fast FoodAbout El Pollo Loco
El Pollo Loco Reviews
39 ratings
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They were too busy talking to take our order we were waiting for a while and was trying to get there attention before they finally decided to acknowledge us and take our order and of course we also had to let them know that the soda machines were empty and had to wait for that as well. The salad was good but the chicken was dry.
Giving this place 5 stars for food because the burrito have recently been made to my liking. The only reason is because the guy name Marcus always makes them perfect. When I go other days when he’s not there my burrito lacks so now I make sure he’s on the clock to order. The reason I give it 4 stars for service and atmosphere is do to them not training others how to properly make a burrito. Also my burrito is always hot when Marcus makes it and kinda cold when the...read full review
MADE A POINT OF ASKING FOR -2- SALSA- MILD & SPICY= GOT NONE. AT DRIVE THROUGH HAD TO ASK FOR MY ICE CUP ~ HEATWAVE DAYS & HE SAID ONKY -1- & NO LID & THEY CHARGE IF YOU GET BIG CUP- HAD TO ASK FOR NAPKINS & SPOON TO EAT FLAN- my FRIEND WALKED IN & GOT 3 FREE SMALL CUPS OF ICE!! 🥴 Chicken only lukewarm/not hot. Packaged flan was good.
ORDER TAKERS KEPT SWAPPING OUT SO NO WONDER ORDER WAS WRONG/ALSO DISTRACTED AT WINDOW- KEPT SAYING “What”?? To me everytime I had to tell...read full review
ORDER TAKERS KEPT SWAPPING OUT SO NO WONDER ORDER WAS WRONG/ALSO DISTRACTED AT WINDOW- KEPT SAYING “What”?? To me everytime I had to tell...read full review
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
El Pollo Loco is a restaurant that many customers enjoy for its fresh and tasty food, especially the chicken dishes. Visitors often praise the food for being flavorful, cooked perfectly, and consistently fresh. The Chicken Tostada and chicken tacos are popular choices, and some customers have been coming back repeatedly, highlighting the good quality and good service they receive. One reviewer mentioned ordering half of the menu multiple times for a big family, always receiving good food on time, and appreciating the friendly service from staff like Gabriel and others.
However, some experiences have been less positive. Customers have reported issues with order accuracy, with about 50% of the time, orders are missing items or are wrong. There are concerns about staff attitude, especially during pickup, where some employees have been described as having a hard tone or displaying an attitude, particularly when they assume the customer is a driver. In some cases, staff were slow to prepare orders or unfriendly, which affected the overall experience. One customer noted that their chicken burritos arrived cold, and the chips were scarce, making the meal disappointing. Additionally, some customers have had to check their orders carefully to ensure everything is included, as some items like utensils and sauces were sometimes missing.
Overall, El Pollo Loco offers delicious, quality food that keeps customers coming back, but improvements in service consistency and staff friendliness could enhance the dining experience further.