“I have been to this Pizza Hut a few different times and they have been very nice friendly and respectful every single time and I appreciate that greatly!The food is always hot and if there is a timer, they are always on time. Thank you so much.“
“Keisha and the big black man my apologies idk his name. But they both always go above and beyond serving me . If it’s cold they bring my food out to my car. My pizza is always hot , fresh and ready. I’m super greatful for their kindness and hard work. My go to ? ❤️!“
“1/2024: Updated to 5 stars! So I stopped in today and was met with the most personable woman and the breadsticks are seriously amazing! I couldn't be happier and will continue to come here as I have been since originally leaving that bad review.Well I apparently should have really looked at the breadsticks BEFORE bringing them home, but how can you royally screw up breadsticks!? Apparently by not cooking half of them. I had not read the reviews of this place before ordering since I was out and it was right by the other store I was near and I was starving and just wanted some easy yummy breadsticks. I just do not understand how you screw up breadsticks this badly. Half of them were good and looked like they should & the other half once again we're not cooked...“
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“The cashier helped me order, then when I went to my car to sit for the pizza 15min later I go back in and she act like she didn't know who I was. I was the only one that came in to order a ppp( personal pan pizza), when she went on break to smoke she literally saw me in my car waiting. Then when I went to pick up my pizza she says can I help you like she didn't see me 15min ago. You gotta do better and if your cashier forgets that fast then she needs to be put in another area of the restaurant. AND PLEASE PUT A COUPLE OF CHAIRS IN THERE FOR PEOPLE TO SIT!“
“The manager Erwin was so amazing !!!I wasn’t satisfied with my order then found out it was delivered by DoorDash and when I say the manger made it right and made it right I give 5stars we need more people like him !Thank you for helping me and resolving the situation .!“
“After submitting the survey, Pizza Hut Corporate was very quick to respond and took care of us. On our next visit Ashley was also very nice. Once in a while we all have our bad days. So its going back up 5 stars.Unfortunately I have to bring it down from 5 to 1 star. Picked up 2 hand tossed pizzas for dinner. The crust of one looked weird and it tasted weird too. Called the store hoping they would remake it and deliver as this was our first claim in over 10 years of being loyal customers. Explained the issue to first person, was put on hold and then re-explained the entire thing to another person. Was told that they would remake but would not deliver and the other option was to have credit for future order. Realizing the dinner was already ruined, I agreed to the credit and asked for a confirmation email or text. Again another hold and finally Ashley came to the phone. While I was explaining the issue, Ashley said she was the one who made both Pizzas and there is nothing wrong with them and went on bragging about how perfect she was. Her tone was very condescending as if we were making up the entire thing to get credit. Insulted and disrespected, I requested a manager and she said she was the manager. I asked for her name and the corporate number to report this bad customer service. She became very rude and yelled “I don’t have the corporate number and I already said my name when I came to the phone and I am not telling you again” and hung up. I took both the Pizzas to store. The guy over there acknowledged the fact that there was a clear difference between two crusts but kept defending that this happens often with hand tossed pizzas. We have been ordering from the same store for over 10 years and this never happened before. It was clearly someone used the small pizza crust and stretched it out to make a large pizza. After several minutes wasted and going back and forth and showing my Pizza Hut account history, finally the guy refunded the order. I finally was able to get name of Ashley as well. We love this pizza and we are not going to stop ordering just because of a bad customer service by an employee. But obviously if this turns into a pattern, we do have other options. I hope this catches the eyes of someone in corporate and a good respectable handling of genuine over 10-year loyal customers is ensured.“