I went to the Outlet Mall location around 2:30 on a Saturday afternoon. There were 5 employees behind the counter. 2 were off in the corner, only interested in whatever conversation they were having with each other. 2 were at the counter and 1 was making a fresh batch of rolls and was friendly. The side counters where people sit and eat hasn't been cleaned in some time and the floors were sticky, there were no other customers. The cinnamon roll was skimpy on icing and upon showing it to the cashier she refused to touch it up but suggested I could purchase an extra icing cup. I asked if she could scan my rewards information and was told I have to do it after the purchase using the sales receipt. The receipt number didn't work and I was told that happens sometimes. She printed out a duplicate receipt but it didn't work either. The Park Meadows location has much better service.
Elizabeth Bollig
Extremely rude
Atmosphere: 1
Service: 1
Luke DeFreitas
Awesome place to get pretzels!
Adam
No cinnamon rolls at 5pm on a Saturday night.
Atmosphere: 1
Food: 1
Service: 1
Tai Alexander
Only one Cinnabon at 7:00 PM on a Friday night. Definitely a big “bruh moment” they had a whole dozen and then some sitting on top of the oven. Staff seemed a lil confused as to why they couldn’t sell them either. The cold Cinnabon was still good though. I don’t know the procedure but if you’re open till 8 I’d figure you’d still have stock or the means to cook some up until 7:45-7:50. Rare Cinnabon L.
Atmosphere: 1
Food: 4
Service: 1
Chris Harper
The Auntie Anne’s pretzels are probably good when they’re fresh, but you’ll never know because they never are. And the lemonade is pretty weak. It’s a waste of money. Resist the urge.
Barbie O'Reilly
Cinnabon was delicious very moist a lot of frosting and was great heated up, I took a box of them home but as for the pretzels they were hard I usually like Aunt Annie's pretzels but these I got a plain one with no salt with the honey mustard dip and it was just so hard that I couldn't even finish it
Eddie Rocketship
Wonderful staff! Friendly, attentive, and fast service. My kiddos love the treats here.
Dennis Caparas
My favorite Cinnamon Bakery. Always fresh and Hot
Leah Degen
best experience, always fast and clean. michael is fantastic and always has a smile on his face and gives me the best customer service i can ask for.
Micheal was just great! 10/10 service! Perfect cinnamon roll and so kind. I only go in for Micheal and Jacob.
Manute B.
cheese sauce is 2 $ but is served cold, what the hell. adding more words so i can post this review
Tazzy A
I've been to multiple locations for Cinnabon. I am a resident of Castle Rock and visit this location numerous times a month. I have always had a friendly and pleasant experience here. Employees are knowledgeable, quick and do everything with a smile.No matter what time of day I visit, there is always fresh rolls, treats, pretzels, drinks available.I appreciate the professionalism on all levels.Especially the awesome attitudes.Thank you!...I always research food, clothing, etc reviews prior to purchasing/visiting places and purchasing items.VERY rarely do I leave a review based on one experience/visit.This review is based on multiple years of visiting this Castle Rock Cinnabon. Keep up the great work!So many people have been 'fussing' about things these past two years that aren't necessarily the fault of the recipient. I personally feel that it's partially up to us forty years and older generation to do our best to show grace and wisdom and help lift up and restore basic human decency/kindness/experience to our younger generation. They are understandably struggling in these crazy, chaotic and confusing times.Let's work with, not against one another.That said, recently on all of my reviews, I have been giving a heads up about a noodles place here in Castle Rock that is 'biased' and dangerously unethical and unprofessional on so many levels!In my 40 plus years of restaurant experiences....never have I witnessed what occurred recently at mentioned noodles restaurant.This was not a minor, frivolous matter that occurred.
Benjamin Goldstone
Who doesn't love cinnabon - come on. This one always has fresh rolls ready to go. Want to make the wife happy? Pick up a box
Musette Steger
I had a free cold brew and was using the app. The woman at the register tried scanning the q code twice and it did not work. But I really did not have to wait for while one staff person was trying to get the code to work another one was fixing my drink.
I went to the Outlet Mall location around 2:30 on a Saturday afternoon. There were 5 employees behind the counter. 2 were off in the corner, only interested in whatever conversation they were having with each other. 2 were at the counter and 1 was making a fresh batch of rolls and was friendly. The side counters where people sit and eat hasn't been cleaned in some time and the floors were sticky, there were no other customers. The cinnamon roll was skimpy on icing and upon showing it to the cashier she refused to touch it up but suggested I could purchase an extra icing cup. I asked if she could scan my rewards information and was told I have to do it after the purchase using the sales receipt. The receipt number didn't work and I was told that happens sometimes. She printed out a duplicate receipt but it didn't work either. The Park Meadows location has much better service.
Extremely rude
Atmosphere: 1
Service: 1
Awesome place to get pretzels!
No cinnamon rolls at 5pm on a Saturday night.
Atmosphere: 1
Food: 1
Service: 1
Only one Cinnabon at 7:00 PM on a Friday night. Definitely a big “bruh moment” they had a whole dozen and then some sitting on top of the oven. Staff seemed a lil confused as to why they couldn’t sell them either. The cold Cinnabon was still good though. I don’t know the procedure but if you’re open till 8 I’d figure you’d still have stock or the means to cook some up until 7:45-7:50. Rare Cinnabon L.
Atmosphere: 1
Food: 4
Service: 1
The Auntie Anne’s pretzels are probably good when they’re fresh, but you’ll never know because they never are. And the lemonade is pretty weak. It’s a waste of money. Resist the urge.
Cinnabon was delicious very moist a lot of frosting and was great heated up, I took a box of them home but as for the pretzels they were hard I usually like Aunt Annie's pretzels but these I got a plain one with no salt with the honey mustard dip and it was just so hard that I couldn't even finish it
Wonderful staff! Friendly, attentive, and fast service. My kiddos love the treats here.
My favorite Cinnamon Bakery. Always fresh and Hot
best experience, always fast and clean. michael is fantastic and always has a smile on his face and gives me the best customer service i can ask for.
Restaurantji Recommends
Micheal was just great! 10/10 service! Perfect cinnamon roll and so kind. I only go in for Micheal and Jacob.
cheese sauce is 2 $ but is served cold, what the hell. adding more words so i can post this review
I've been to multiple locations for Cinnabon. I am a resident of Castle Rock and visit this location numerous times a month. I have always had a friendly and pleasant experience here. Employees are knowledgeable, quick and do everything with a smile.No matter what time of day I visit, there is always fresh rolls, treats, pretzels, drinks available.I appreciate the professionalism on all levels.Especially the awesome attitudes.Thank you!...I always research food, clothing, etc reviews prior to purchasing/visiting places and purchasing items.VERY rarely do I leave a review based on one experience/visit.This review is based on multiple years of visiting this Castle Rock Cinnabon. Keep up the great work!So many people have been 'fussing' about things these past two years that aren't necessarily the fault of the recipient. I personally feel that it's partially up to us forty years and older generation to do our best to show grace and wisdom and help lift up and restore basic human decency/kindness/experience to our younger generation. They are understandably struggling in these crazy, chaotic and confusing times.Let's work with, not against one another.That said, recently on all of my reviews, I have been giving a heads up about a noodles place here in Castle Rock that is 'biased' and dangerously unethical and unprofessional on so many levels!In my 40 plus years of restaurant experiences....never have I witnessed what occurred recently at mentioned noodles restaurant.This was not a minor, frivolous matter that occurred.
Who doesn't love cinnabon - come on. This one always has fresh rolls ready to go. Want to make the wife happy? Pick up a box
I had a free cold brew and was using the app. The woman at the register tried scanning the q code twice and it did not work. But I really did not have to wait for while one staff person was trying to get the code to work another one was fixing my drink.