4.3
Superb
417 Reviews
10 South Sierra Madre Street, Colorado Springs
Customers’ favorites
- Basket of Pullman Fries
- Smokehouse Burger
- Mountaineer Burger
- Crazy Train Fries
“We went in on Sunday and learned they were having a special for their birthday. First, the positive is that the burgers, fries and pickles chips were very good. Unfortunately, that is it. The service is though they were trying to make it a bad experience. 1.) We doubled the number of total customers from two to four. The two servers/bartenders seemed annoyed customers took from their chat time. 2.) Took three requests for water to accompany our beers and cider. 3.) Dropped food and walked away. Had to walk over to the far side of the bar to request ketchup and silverware. They were bothered as I had to but into their non-work discussion. 4.) We were watching the Broncos just when the comeback got awesome and the channel/feed changed. Had to again walk over to ask for service. Frowns and slumped shoulders, but it was changed back. 5) When odering our meals, we asked about and told them we were going to get the dessert, but check was presented before asking if we were done. 6.) Bill was larger than expected. Apparently if you add a patty to their Birthday Special, it does not apply - nearly doubles the price. After getting the bill, I asked and they said no add-ons. Okay, but would have been nice to have been informed when ordering. Didn't ask for an adjustment and it certainly was not offered. 6.) I do not recall leaving less than a 15% tip since my early 20's, but went below that today. While leaving, the two were pointing and laughing at us. This was in front of the only table with customers. I received low tips when serving and bartending, and sure, I assumed the customers were cheap, but also thought about what I could I have done better. I served at Guisseppe's and was so wanting a good experience in this awesome building. It was the polar opposite. Understand they have newer owners and I hope their time and investment pays off. Having service employees that like people and their job, would help.”
Salad · $
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