“My family ordered a special cake for mother's day and I was hoping to pick it up earlier than it was supposed to be ready. I called the store after ordering it and they explained that it takes at least 24 hours to make the special order cakes due to having the ice cream firm up and since it was a busy weekend, it may not be ready early.
I understood, but decided to call back the next day and just see if it was possibly ready early (even an hour sooner than I had predicted.) and it WAS!
I went in and gave the girl who made it an extra tip to thank her for her time and urgency. She was very kind and the cake was beautiful and perfect to every specification we requested. My kids are still asking for more of this cake and it's been gone for nearly a week now. We'll be doing this same tradition next year.
The owner herself emailed after the weekend to thank us for ordering from their store and I'm pleased with their level of customer service. It's rare to find these days!“
“My family ordered a special cake for mother's day and I was hoping to pick it up earlier than it was supposed to be ready. I called the store after ordering it and they explained that it takes at least 24 hours to make the special order cakes due to having the ice cream firm up and since it was a busy weekend, it may not be ready early.
I understood, but decided to call back the next day and just see if it was possibly ready early (even an hour sooner than I had predicted.) and it WAS!
I went in and gave the girl who made it an extra tip to thank her for her time and urgency. She was very kind and the cake was beautiful and perfect to every specification we requested. My kids are still asking for more of this cake and it's been gone for nearly a week now. We'll be doing this same tradition next year.
The owner herself emailed after the weekend to thank us for ordering from their store and I'm pleased with their level of customer service. It's rare to find these days!“