Sweet Basil has been our go-to spot in Vail for several years, but yesterday's dinner was a major letdown. Rushed and impersonal service. Seemed like they just wanted to flip the tables. Despite cocktails, apps, entrees, and a bottle of wine, dinner was over in less than 1.5 hours. So much for taking your time and enjoying a meal.
James
Food and service were outstanding, as usual. I recommend this restaurant to anyone I know who is going to Vail.
Dick
Five stars across the board. Thanks for making our 35th visit a resounding success. Oysters were special along with the Caesar salad and the duck tacos.
Gary
A very well curated dinner, attentive & sharp looking staff. Delicious food. The lemon fennel dessert should not be missed, my partner cannot stop talking about it!
Holly
Scott wasn't out waiter but was helping out. He was a peach. Highly recommend restaurant ! Food was fab. Service too!!
Jonathan Seel
I was really disappointed with my most recent visit to Sweet Basil. To start, our server was incredibly unpleasant. From the moment we sat down, he was short, impolite, and condescending, and it felt like serving us was a burden rather than his job. If this is how he typically interacts with guests, he should seriously consider a role outside of the service industry. Had I known this would be the tone for the entire meal, I would have left before even ordering a drink.
As for the food, while the quality was good, it’s clear that portion sizes have shrunk considerably over the years. The roasted lamb loin was the most disappointing, consisting of just two tiny slivers. The sticky toffee pudding was another letdown. I’m not sure who thought it was a good idea to overload such a classic dessert with peanut brittle, but it completely overpowered the delicate toffee flavor. It felt like an unnecessary and unfortunate twist on a beloved dish.
Overall, this visit was lackluster and fell well short of expectations. Given the experience, I don’t plan on returning anytime soon.
Atmosphere: 3
Food: 3
Service: 1
Genevieve Hardwick
Sweet Basil is a must-visit in Vail. The calamari & shrimp is outstanding, perfectly cooked, crispy, and full of flavor. The whipped feta is equally memorable: creamy, rich, and impossible to stop eating. Also, please get the Cesar Salad. Great atmosphere, attentive service, and consistently excellent food. I’d come back just for the Calamari, Whipped Feta, Cesar salad, and wine.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Davis
One of the best restaurants I’ve been to in Vail! Excellent quality, even better customer service and a phenomenal offering of fine foods and wines!
Atmosphere: 5
Food: 5
Service: 5
Tampa Mike
We had a disappointing experience. As a Michelin recommended restaurant, we expected better.
At check-in, there was a couple in front of us. They were wearing their jackets and the hostess offered to take their jackets. Nice, right? As we approached the stand we took off our jackets and provided our name. They never offered to take ours.
We were a little early and opted to sit at the bar for a drink. It was a pretty dry experience - no small talk. It was just a simple 'what would you like' and 'here you go...enjoy'.
We were later taken to our table and enjoyed a nice 20-minute wait before the server came over. Maybe he saw we already had some wine at first, but our wine was long gone before he ever arrived - he apologized for the long wait.
We selected the restaurant because we looked at the menu online and saw some great options on the menu. As we looked at the menu, we noticed none of the items we wanted were available. We then overheard the server tell the next table they had changed the menu that day. No worries, we just rolled with it. We selected a tuna appetizer that was 4 small chips with a small amount of tuna piled on top of each of them. I think the math on that was something like $10 per chip. It tasted like....tuna.
My wife ordered the salmon and I ordered the pork. They were both delicious. Yes, we waited a long time....but the entrees tasted great. Unfortunately, the portions were small. We went back to our condo and had a slice of leftover pizza after.
The service was not great. The food was great, but portions were small. I'd recommend a large lunch before having dinner...or just order several appetizers. The couple next to us ordered 3 appetizers, but they also spent their meal debating on whether to move forward with a $25k toilet for their remodel. They are clearly working with a different budget. I don't think I'll go back.
Atmosphere: 4
Food: 4
Service: 3
Arizo
Great food, a nice and warm atmosphere, excellent service, and friendly staff. Totally recommend this place!
The restaurant is amazing great wine list. They accommodated us being late. The manager is sweet and understanding do my remember her name. The server knows the menu which I apreciate in this kind of dining.
The food is 10/10. I owed restaurants for the past 10 years. Good job
The name of our server was Dustin. A pro and Og
Atmosphere: 5
Food: 5
Service: 5
E. M.
Dined here recently. The server (Corinne) MADE UP THE TIP AMOUNT more than 3x what was left. Insane. Beware and check your credit card statement. I bet this is not the singular incident. Called them to start investigating this, let's see where this leads.
Atmosphere: 1
Food: 1
Service: 1
Adrian Horwitz
We had a nice Lunch at Sweet Basil. Service was warm and efficient. The food pretty nice, Hamashi crudo excellent, nice burguer, just the Thai sauce in the fried shrimp and calamari was quite salty.
Atmosphere: 5
Food: 4
Service: 5
Tianyi Zhou
amazing food, service and environment. Please order the pork dish. Best pork ever I have had in US
Atmosphere: 5
Food: 5
Service: 5
dani ortiz Eternod
this place is very overrated, the food wasn’t even good and the service was terrible cause of the rude waiters (some of them not all) and long wait for the food. Does not deserve the hype it gets. If you’re dining here I suggest you skip it and it at the other restaurants at vail village cause their food and service are way better and the price is much lower. NOT WORTH IT
Sweet Basil has been our go-to spot in Vail for several years, but yesterday's dinner was a major letdown. Rushed and impersonal service. Seemed like they just wanted to flip the tables. Despite cocktails, apps, entrees, and a bottle of wine, dinner was over in less than 1.5 hours. So much for taking your time and enjoying a meal.
Food and service were outstanding, as usual. I recommend this restaurant to anyone I know who is going to Vail.
Five stars across the board. Thanks for making our 35th visit a resounding success. Oysters were special along with the Caesar salad and the duck tacos.
A very well curated dinner, attentive & sharp looking staff. Delicious food. The lemon fennel dessert should not be missed, my partner cannot stop talking about it!
Scott wasn't out waiter but was helping out. He was a peach. Highly recommend restaurant ! Food was fab. Service too!!
I was really disappointed with my most recent visit to Sweet Basil. To start, our server was incredibly unpleasant. From the moment we sat down, he was short, impolite, and condescending, and it felt like serving us was a burden rather than his job. If this is how he typically interacts with guests, he should seriously consider a role outside of the service industry. Had I known this would be the tone for the entire meal, I would have left before even ordering a drink.
As for the food, while the quality was good, it’s clear that portion sizes have shrunk considerably over the years. The roasted lamb loin was the most disappointing, consisting of just two tiny slivers. The sticky toffee pudding was another letdown. I’m not sure who thought it was a good idea to overload such a classic dessert with peanut brittle, but it completely overpowered the delicate toffee flavor. It felt like an unnecessary and unfortunate twist on a beloved dish.
Overall, this visit was lackluster and fell well short of expectations. Given the experience, I don’t plan on returning anytime soon.
Atmosphere: 3
Food: 3
Service: 1
Sweet Basil is a must-visit in Vail. The calamari & shrimp is outstanding, perfectly cooked, crispy, and full of flavor. The whipped feta is equally memorable: creamy, rich, and impossible to stop eating. Also, please get the Cesar Salad. Great atmosphere, attentive service, and consistently excellent food. I’d come back just for the Calamari, Whipped Feta, Cesar salad, and wine.
Atmosphere: 5
Food: 5
Service: 5
One of the best restaurants I’ve been to in Vail! Excellent quality, even better customer service and a phenomenal offering of fine foods and wines!
Atmosphere: 5
Food: 5
Service: 5
We had a disappointing experience. As a Michelin recommended restaurant, we expected better.
At check-in, there was a couple in front of us. They were wearing their jackets and the hostess offered to take their jackets. Nice, right? As we approached the stand we took off our jackets and provided our name. They never offered to take ours.
We were a little early and opted to sit at the bar for a drink. It was a pretty dry experience - no small talk. It was just a simple 'what would you like' and 'here you go...enjoy'.
We were later taken to our table and enjoyed a nice 20-minute wait before the server came over. Maybe he saw we already had some wine at first, but our wine was long gone before he ever arrived - he apologized for the long wait.
We selected the restaurant because we looked at the menu online and saw some great options on the menu. As we looked at the menu, we noticed none of the items we wanted were available. We then overheard the server tell the next table they had changed the menu that day. No worries, we just rolled with it. We selected a tuna appetizer that was 4 small chips with a small amount of tuna piled on top of each of them. I think the math on that was something like $10 per chip. It tasted like....tuna.
My wife ordered the salmon and I ordered the pork. They were both delicious. Yes, we waited a long time....but the entrees tasted great. Unfortunately, the portions were small. We went back to our condo and had a slice of leftover pizza after.
The service was not great. The food was great, but portions were small. I'd recommend a large lunch before having dinner...or just order several appetizers. The couple next to us ordered 3 appetizers, but they also spent their meal debating on whether to move forward with a $25k toilet for their remodel. They are clearly working with a different budget. I don't think I'll go back.
Atmosphere: 4
Food: 4
Service: 3
Great food, a nice and warm atmosphere, excellent service, and friendly staff. Totally recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The restaurant is amazing great wine list. They accommodated us being late. The manager is sweet and understanding do my remember her name. The server knows the menu which I apreciate in this kind of dining.
The food is 10/10. I owed restaurants for the past 10 years. Good job
The name of our server was Dustin. A pro and Og
Atmosphere: 5
Food: 5
Service: 5
Dined here recently. The server (Corinne) MADE UP THE TIP AMOUNT more than 3x what was left. Insane. Beware and check your credit card statement. I bet this is not the singular incident. Called them to start investigating this, let's see where this leads.
Atmosphere: 1
Food: 1
Service: 1
We had a nice Lunch at Sweet Basil. Service was warm and efficient. The food pretty nice, Hamashi crudo excellent, nice burguer, just the Thai sauce in the fried shrimp and calamari was quite salty.
Atmosphere: 5
Food: 4
Service: 5
amazing food, service and environment. Please order the pork dish. Best pork ever I have had in US
Atmosphere: 5
Food: 5
Service: 5
this place is very overrated, the food wasn’t even good and the service was terrible cause of the rude waiters (some of them not all) and long wait for the food. Does not deserve the hype it gets.
If you’re dining here I suggest you skip it and it at the other restaurants at vail village cause their food and service are way better and the price is much lower. NOT WORTH IT
Atmosphere: 2
Food: 1
Service: 1
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