I’d give negative stars if I could. Charged me $35 for two ice creams and told me that the cones alone are $8 a piece. Owners are terrible and staff don’t know what they’re doing. Save your time AND MONEY and never ever visit this location.
Andrea Scott
A favorite ice cream spot for sure!! This Coldstones always has what I’m looking for. The staff is friendly and efficient.
Lianne P
Just got here and it’s closed even though it shows open on Google and the open sign is on.
Hailee Ferris
Literally the best experience getting ice cream. Confusing rambunctious family of 8 different runs of cards, changes of mind, waiting for the whole group to arrive....all while the ice cream creator smiled and stayed patient. THANK YOU for an awesome experience.
Ashley Hill
The ice cream is delightful and the staff are really nice specially the girl who works the weekends.
shae clarke
The weirdest experience I have EVER had at a food establishment. We walked in and there was one young man working. There was two men ahead of me and my boyfriend and while they were ordering the worker seemed extremely confused and out of it. He was messing up the types of ice cream they ordered and every single topping. The customers had to repeat themselves at least 5 times for each topping. At this point we had been waiting about 10 minutes for him to finish one small bowl of ice cream. We were going to leave but decided to stay. We ordered and the worker did the same to us. Constantly asking us to repeat what we ordered and he just seemed very out of it. Not to assume or accuse but from what I saw, He seemed to be on some type of drugs or alcohol. When he went to go scoop our ice cream he grabbed a sample spoon and started eating the ice cream out of the container, then he threw the spoon away, grabbed a new one and took another bite out of the ice cream. We were in shock and I asked him what the problem was with the ice cream. He then said “nothing is wrong with it, i don’t work here im just inspecting it” I said what?? and he said this is not my store and im an inspector. What he said wasn’t even making sense and he was the only employee in there and took care of two customer before hand. I hope the owners look into this employee they have. New owners are terrible. Also the reviews on here are fake from the owners and I’m sure this will get deleted some how.
Junaid Rajput
Best ice cream in town! Love the ice cream cakes
Kev Pribs
Place didn't shut there system off so ubers were coming through still. Drove all the way out there for nothing. Was supposed to be a goo's trip.
liv Morrissey
The manager Fred gave us our ice cream. It was late but he still gave us great service was packed our ice cream with toppings! Much appreciated Fred ?
Atmosphere: 5
Food: 5
Service: 5
Dawn williams
Everything is great but bathroom is filthy and hand dry is over a plug socket.
Beware if you have allergies or preferences: I watched the guy prepare my ice cream right after preparing another order that had nuts in it without wiping anything off. Not safe at all so if you do go, ask them to clean the stone before making your order. The ice cream was good, but I can't excuse such a lack of consideration for allergies: luckily mine was just a preference but that could have ended very badly for someone else.
Dietary restrictions: Chocolate almondmilk and raspberry sorbet were the dairy free options offered when we went.
Atmosphere: 3
Food: 2
Service: 2
MM
RIDICULOUS prices for mediocre ice cream that is prepared in a rush. The sundae I ordered was suppose to have chocolate ice cream which they were out of. We spent 23 dollars on two sundaes. That’s robbery. I had a gift card, otherwise it wouldn’t be my place of choice. From the moment I walked in, it screamed failure. Go anywhere else.
joshua thomas
I’ll start off by saying I had a gift card. So I didn’t exactly choose this establishment as a returning customer. For a large icecream with one topping, it was 11 dollars. One would expect some seriously top quality ice cream for that price. That was far from the case. The icecream tasted far worse than anything one could purchase at the grocery store in the freezer section. Don’t get me wrong. The ice cream was definitely ice cream. But super low quality. There was no staff in there, on a Saturday night. Just one guy frantically running around. 11 dollars for a cup of super low quality icecream and zero staff, is a serious indication of a business circling the drain. Scoops in Essex, right down the street from my house has 10x the quality and is 1/3 of the price. They have friendly staff and a lovely owner. And they have lunch cards where you can get free icecream! I highly recommend taking the extra few minutes and visiting either scoops in Essex or honeycone in Chester if you want super high quality hand made icecream for much lower cost. Cold stone is a dead name in a dead economy, support your local businesses and go with a smaller name cream shop. You won’t regret it. After spending 23 dollars and 2 ice creams that are worse than store brand ShopRite icecream in a tub. Take your money somewhere else. Dead company. And a dead business. Bye bye. Never coming back.
I’d give negative stars if I could. Charged me $35 for two ice creams and told me that the cones alone are $8 a piece. Owners are terrible and staff don’t know what they’re doing. Save your time AND MONEY and never ever visit this location.
A favorite ice cream spot for sure!! This Coldstones always has what I’m looking for. The staff is friendly and efficient.
Just got here and it’s closed even though it shows open on Google and the open sign is on.
Literally the best experience getting ice cream. Confusing rambunctious family of 8 different runs of cards, changes of mind, waiting for the whole group to arrive....all while the ice cream creator smiled and stayed patient. THANK YOU for an awesome experience.
The ice cream is delightful and the staff are really nice specially the girl who works the weekends.
The weirdest experience I have EVER had at a food establishment. We walked in and there was one young man working. There was two men ahead of me and my boyfriend and while they were ordering the worker seemed extremely confused and out of it. He was messing up the types of ice cream they ordered and every single topping. The customers had to repeat themselves at least 5 times for each topping. At this point we had been waiting about 10 minutes for him to finish one small bowl of ice cream. We were going to leave but decided to stay. We ordered and the worker did the same to us. Constantly asking us to repeat what we ordered and he just seemed very out of it. Not to assume or accuse but from what I saw, He seemed to be on some type of drugs or alcohol. When he went to go scoop our ice cream he grabbed a sample spoon and started eating the ice cream out of the container, then he threw the spoon away, grabbed a new one and took another bite out of the ice cream. We were in shock and I asked him what the problem was with the ice cream. He then said “nothing is wrong with it, i don’t work here im just inspecting it” I said what?? and he said this is not my store and im an inspector. What he said wasn’t even making sense and he was the only employee in there and took care of two customer before hand. I hope the owners look into this employee they have. New owners are terrible. Also the reviews on here are fake from the owners and I’m sure this will get deleted some how.
Best ice cream in town! Love the ice cream cakes
Place didn't shut there system off so ubers were coming through still. Drove all the way out there for nothing. Was supposed to be a goo's trip.
The manager Fred gave us our ice cream. It was late but he still gave us great service was packed our ice cream with toppings! Much appreciated Fred ?
Atmosphere: 5
Food: 5
Service: 5
Everything is great but bathroom is filthy and hand dry is over a plug socket.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Beware if you have allergies or preferences: I watched the guy prepare my ice cream right after preparing another order that had nuts in it without wiping anything off. Not safe at all so if you do go, ask them to clean the stone before making your order. The ice cream was good, but I can't excuse such a lack of consideration for allergies: luckily mine was just a preference but that could have ended very badly for someone else.
Dietary restrictions: Chocolate almondmilk and raspberry sorbet were the dairy free options offered when we went.
Atmosphere: 3
Food: 2
Service: 2
RIDICULOUS prices for mediocre ice cream that is prepared in a rush. The sundae I ordered was suppose to have chocolate ice cream which they were out of. We spent 23 dollars on two sundaes. That’s robbery. I had a gift card, otherwise it wouldn’t be my place of choice. From the moment I walked in, it screamed failure. Go anywhere else.
I’ll start off by saying I had a gift card. So I didn’t exactly choose this establishment as a returning customer. For a large icecream with one topping, it was 11 dollars. One would expect some seriously top quality ice cream for that price. That was far from the case. The icecream tasted far worse than anything one could purchase at the grocery store in the freezer section. Don’t get me wrong. The ice cream was definitely ice cream. But super low quality. There was no staff in there, on a Saturday night. Just one guy frantically running around. 11 dollars for a cup of super low quality icecream and zero staff, is a serious indication of a business circling the drain. Scoops in Essex, right down the street from my house has 10x the quality and is 1/3 of the price. They have friendly staff and a lovely owner. And they have lunch cards where you can get free icecream! I highly recommend taking the extra few minutes and visiting either scoops in Essex or honeycone in Chester if you want super high quality hand made icecream for much lower cost. Cold stone is a dead name in a dead economy, support your local businesses and go with a smaller name cream shop. You won’t regret it. After spending 23 dollars and 2 ice creams that are worse than store brand ShopRite icecream in a tub. Take your money somewhere else. Dead company. And a dead business. Bye bye. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Excellent ice cream and service. Great owner!
Atmosphere: 5
Food: 5
Service: 5
Very quick & friendly service.
Atmosphere: 5
Food: 5
Service: 5
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