Not a fan of their food. Drinks are always top notch š Service can be kind of slow depending on staffing. Good thing is, you never see anyone on their phones or ignoring customers. Love this location.
Atmosphere: 3
Food: 1
Service: 3
Megan Castillo
Youāll sit in the drive thru for 15 minutes every single time. Go to any other Starbucks. Trust me.
Service: 1
Nyx Selene (Randomousity)
Placed an online order and forgot the foam. I went back inside and they remade the order and barely put any foam or spice on the beverage. I just wont be visiting this Starbucks.
Ana M
The Barista Ariel here was so helpful and had wonderful suggestions when I was bored with my regular drink. Highly recommend. Iāve never had such a great experience at any other Starbucks. Thanks and give that girl a raise!
Atmosphere: 5
Food: 5
Service: 5
Stephen Silvestri
I stared at my own beverage with coconut separate on top of their espresso machine for 10 minutes while the barista handed out multiple other orders. Thanks. Its ruined.
Atmosphere: 1
Food: 2
Service: 1
Bridget Fraser
Im a everyday regular! And let's say the only person left here that doesn't screw up my coffee is Sadi. She is amazing Since the Manager John left and Jordan left my order has never been right. No wonder why there is never a long line here at the drive through either.
Atmosphere: 4
Food: 4
Service: 1
lisa frazier
I have been in the drive-through about 4 times. I never like to give bad reviews. But, this location I have been talked down to. I will not say who (but it was the manager We pay over 8 dollars for a Carmel expresso coffee and no thank you. Also the location was shut down from the app and the manager said because they were under staffed. So, no points were given also. This is not acceptable. If you would like the recipient for the manager on duty please let us know over 25 individuals come everyday. Manager was vert rude. Saying we are to busy for everyone to have location because we are short staff. So we shut the location off
Atmosphere: 1
Food: 5
Service: 1
Rob Roschewsk
Disappointed in Starbucks coffee since they started using the āsingle serve machines.ā The coffee lacks the robustness it once had. As an experiment I went to Dunkinā and had one of their āMidnightā brews. Surprisingly good.
Atmosphere: 5
Food: 3
Service: 5
Liz Cortez
5 stars for customer service. The manager here fixed my matcha drink after having issues from another location. Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Nico C.
We stopped at this Cromwell location on Thursday 5/8 around 7 pm at night for 2 drinks, the girl with black hair at the drive through was so unprofessional and just miserable. Didnāt say hi looked pissed, told us she couldnāt make the drinks because she was out of tea āwith an attitudeā We asked for something different and she still didnāt get it right. To top it all we paid $10.10 for 2 small teas and she asked if we wanted the change back or if she could keep it, rolling her eyes when we said no! Worst Starbucks experience weāve ever had.
As with every Starbucks my mobile order 15 minutes after I arrived. Terrible experience though seems the same at every Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Connor Kingdom
Would not recommend this Starbucks to anyone. Asked for a gluten free item and they would not even wash the tongs to heat it up for me. Worked for Starbucks for four years and washed things for allergies all the timeā¦sad that they wouldnāt even try when this was my only gluten free option around.
Atmosphere: 1
Food: 5
Service: 1
Deepa Patel
Super slow service despite many employees on the morning shift. Staff not knowledgeable. Ordered drinks and meals... Forgot our drinks and the size of the drinks and the sandwich order and needed instructions on how to make. Did apologize however and made a larger size as compensation. Had wanted to eat in, but because service took so long, had to take it to go! The sandwiches were delicious and fresh...š
Atmosphere: 3
Food: 5
Service: 2
All good things roofing management
greeted immediately, manager stopped what he was doing and started making my drink / Jonathan on the name tag.
Then didnāt have enough of one ingredient I take back in and quickly was helped to making my drink the way I like. Good crew here
Atmosphere: 5
Food: 5
Service: 5
Chris Prince
Worst location Iāve ever been to. Service is slow and awful. The workers are rude and unknowledgeable. The shift manager Sarina I think her name was had no idea of her own policies and has no idea of any of the products on the floor. The store is always dirty when sheās on the floor and the bathrooms are horrendous. They really let anyone work here it seems
Not a fan of their food. Drinks are always top notch š Service can be kind of slow depending on staffing. Good thing is, you never see anyone on their phones or ignoring customers. Love this location.
Atmosphere: 3
Food: 1
Service: 3
Youāll sit in the drive thru for 15 minutes every single time. Go to any other Starbucks. Trust me.
Service: 1
Placed an online order and forgot the foam. I went back inside and they remade the order and barely put any foam or spice on the beverage. I just wont be visiting this Starbucks.
The Barista Ariel here was so helpful and had wonderful suggestions when I was bored with my regular drink. Highly recommend. Iāve never had such a great experience at any other Starbucks. Thanks and give that girl a raise!
Atmosphere: 5
Food: 5
Service: 5
I stared at my own beverage with coconut separate on top of their espresso machine for 10 minutes while the barista handed out multiple other orders. Thanks. Its ruined.
Atmosphere: 1
Food: 2
Service: 1
Im a everyday regular! And let's say the only person left here that doesn't screw up my coffee is Sadi. She is amazing
Since the Manager John left and Jordan left my order has never been right. No wonder why there is never a long line here at the drive through either.
Atmosphere: 4
Food: 4
Service: 1
I have been in the drive-through about 4 times. I never like to give bad reviews. But, this location I have been talked down to. I will not say who (but it was the manager We pay over 8 dollars for a Carmel expresso coffee and no thank you. Also the location was shut down from the app and the manager said because they were under staffed. So, no points were given also. This is not acceptable. If you would like the recipient for the manager on duty please let us know over 25 individuals come everyday. Manager was vert rude. Saying we are to busy for everyone to have location because we are short staff. So we shut the location off
Atmosphere: 1
Food: 5
Service: 1
Disappointed in Starbucks coffee since they started using the āsingle serve machines.ā The coffee lacks the robustness it once had. As an experiment I went to Dunkinā and had one of their āMidnightā brews. Surprisingly good.
Atmosphere: 5
Food: 3
Service: 5
5 stars for customer service. The manager here fixed my matcha drink after having issues from another location. Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
We stopped at this Cromwell location on Thursday 5/8 around 7 pm at night for 2 drinks, the girl with black hair at the drive through was so unprofessional and just miserable.
Didnāt say hi looked pissed, told us she couldnāt make the drinks because she was out of tea āwith an attitudeā
We asked for something different and she still didnāt get it right.
To top it all we paid $10.10 for 2 small teas and she asked if we wanted the change back or if she could keep it, rolling her eyes when we said no!
Worst Starbucks experience weāve ever had.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
As with every Starbucks my mobile order 15 minutes after I arrived. Terrible experience though seems the same at every Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Would not recommend this Starbucks to anyone. Asked for a gluten free item and they would not even wash the tongs to heat it up for me. Worked for Starbucks for four years and washed things for allergies all the timeā¦sad that they wouldnāt even try when this was my only gluten free option around.
Atmosphere: 1
Food: 5
Service: 1
Super slow service despite many employees on the morning shift. Staff not knowledgeable. Ordered drinks and meals... Forgot our drinks and the size of the drinks and the sandwich order and needed instructions on how to make. Did apologize however and made a larger size as compensation. Had wanted to eat in, but because service took so long, had to take it to go! The sandwiches were delicious and fresh...š
Atmosphere: 3
Food: 5
Service: 2
greeted immediately, manager stopped what he was doing and started making my drink / Jonathan on the name tag.
Then didnāt have enough of one ingredient I take back in and quickly was helped to making my drink the way I like. Good crew here
Atmosphere: 5
Food: 5
Service: 5
Worst location Iāve ever been to. Service is slow and awful. The workers are rude and unknowledgeable. The shift manager Sarina I think her name was had no idea of her own policies and has no idea of any of the products on the floor. The store is always dirty when sheās on the floor and the bathrooms are horrendous. They really let anyone work here it seems
Atmosphere: 1
Food: 1
Service: 1
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