Subway in New Britain

“I usually don’t review franchise locations because, in theory, the experience should be consistent no matter where you go. But after reading some of the low ratings for this Subway, I felt like I should share my experience because it’s been quite the opposite.

I’ve been in here several times now, at different times of day, with different people behind the counter, and every single time the staff has been extremely friendly, courteous, and helpful. The subs have always been fresh and well made, and I’ve left happy each visit.

Honestly, I’m a little surprised by some of the negative reviews because they don’t match up at all with what I’ve experienced. From my point of view, the team here deserves credit for doing a great job, and it wouldn’t feel right to let the lower reviews speak for everyone.

All I can say is that I’ve had consistently positive visits here, and I’ll keep coming back. If there is a constructive criticism it would be that some of the furniture is wobbly. But that's it.“