I almost never leave a bad review but this was the straw that broke the camel’s back. all I wanted was an ice coffee. Come through the drive thru and all is great…get home and fix my coffee and almost throw-up as it tastes like somebody poured a cup of Palmolive dish soap into my coffee. Oh well, get through some morning meetings and return to get a new coffee. No problem…get home and fix only to almost throw up again. Get through another set of meetings and need to run an errand so I stop to get credited so I can go up the street for a normal tasting coffee. NO SIR…girl was very defensive and rude accusing me of drinking half a coffee…coming back for another with an empty container. We WILL NOT credit you. Fine…I guess I needed a reason to stop buying DD altogether. I’ll just spend the extra .30 and go to Starbucks for ice coffee from now on. Will never eat or drink DD again for as long as I exist.
Atmosphere: 1
Food: 1
Service: 1
summer
Sat at the drive through for almost 10 minutes with no reply behind 3 other cars, all of them got through before we pulled up to the window and when we talked to the worker at the counter (a blonde girl who looked no older than 19 years old) she was very rude and did not apologize for making us sit there with zero response. She insisted that the signal beeps when people are sitting there but despite that like i said we had no response. Keep in mind everyone that was in front of us was already through the drive through by the time we pulled up to the window so it was impossible for them to be backed up with orders. She should not be in customer service.
Atmosphere: 1
Food: 1
Service: 1
E. Combs
Ordered an egg and cheese bagel and frozen s’mores coffee at the counter and ended up with a bacon egg and cheese bagel, a plain medium frozen coffee with no sugar and one cream. Unfortunately I didn’t get the chance to check since I waited 10 mins for my coffee while everyone after me in line got there’s in a minute and I was almost late to work. The coffee was so gross. I tried to add my own sugar but it was not good. Waste of $6. They also don’t have a public restroom like most Dunkin’s I’ve been in… Won’t be ordering here again.
Atmosphere: 4
Food: 3
Service: 3
Judith Picard
Regular dunkin
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Egg and Cheese
Caitlin Nardella
I come here quite often and they always make my coffee perfect but literally always forget to give me the donut that i paid for. this is the 4th time at this location that my donut wasn’t put in my bag and i’m unable to come back due to my daughters schedule. very disappointed.
Food: 5
Service: 2
Arya Gupta
Waited for ten minutes and came back as they were busy with drive through. Girls didn’t even acknowledge that we will be right with you.
Kevin Quirion
Best Dunkin on Silas Deane, especially when it comes to the food, I think they actually take pride at this
Ordered to Cold brews. The service was excellent. The employees were well informed and more polite than other Dukin stores I've been to. Will use this store more!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Alia Patel
They always make mistakes in orders! We order lots of thing and like always there is something missing! And when we call them they never answer! I would give 0 star! They gave us smashed donuts!
Brianna May
This location is so slow. Definitely needs a manager or 2
Z Zimmitti
Gave me a smashed 2$ muffin instead of my 7$ breakfast sandwich.Person at the window was very nice, anyways.
Cassie Woike
Excellent customer service! Pulled into the drive thru and asked to have a drink I purchased at a different Dunkin remade because it was incorrect. Without hesitation, they made me a new one and apologized for the mix up. I work across the street and have never had issues with this Dunkin location. Everyone is very nice, and provide swift service. Great job!
No public restrooms
Atmosphere: 3
Food: 3
Service: 3
I almost never leave a bad review but this was the straw that broke the camel’s back. all I wanted was an ice coffee. Come through the drive thru and all is great…get home and fix my coffee and almost throw-up as it tastes like somebody poured a cup of Palmolive dish soap into my coffee. Oh well, get through some morning meetings and return to get a new coffee. No problem…get home and fix only to almost throw up again. Get through another set of meetings and need to run an errand so I stop to get credited so I can go up the street for a normal tasting coffee. NO SIR…girl was very defensive and rude accusing me of drinking half a coffee…coming back for another with an empty container. We WILL NOT credit you. Fine…I guess I needed a reason to stop buying DD altogether. I’ll just spend the extra .30 and go to Starbucks for ice coffee from now on. Will never eat or drink DD again for as long as I exist.
Atmosphere: 1
Food: 1
Service: 1
Sat at the drive through for almost 10 minutes with no reply behind 3 other cars, all of them got through before we pulled up to the window and when we talked to the worker at the counter (a blonde girl who looked no older than 19 years old) she was very rude and did not apologize for making us sit there with zero response. She insisted that the signal beeps when people are sitting there but despite that like i said we had no response. Keep in mind everyone that was in front of us was already through the drive through by the time we pulled up to the window so it was impossible for them to be backed up with orders. She should not be in customer service.
Atmosphere: 1
Food: 1
Service: 1
Ordered an egg and cheese bagel and frozen s’mores coffee at the counter and ended up with a bacon egg and cheese bagel, a plain medium frozen coffee with no sugar and one cream. Unfortunately I didn’t get the chance to check since I waited 10 mins for my coffee while everyone after me in line got there’s in a minute and I was almost late to work. The coffee was so gross. I tried to add my own sugar but it was not good. Waste of $6. They also don’t have a public restroom like most Dunkin’s I’ve been in… Won’t be ordering here again.
Atmosphere: 4
Food: 3
Service: 3
Regular dunkin
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Egg and Cheese
I come here quite often and they always make my coffee perfect but literally always forget to give me the donut that i paid for. this is the 4th time at this location that my donut wasn’t put in my bag and i’m unable to come back due to my daughters schedule. very disappointed.
Food: 5
Service: 2
Waited for ten minutes and came back as they were busy with drive through. Girls didn’t even acknowledge that we will be right with you.
Best Dunkin on Silas Deane, especially when it comes to the food, I think they actually take pride at this
Atmosphere: 5
Food: 5
Service: 5
Has some really nice sitting space
Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered to Cold brews. The service was excellent. The employees were well informed and more polite than other Dukin stores I've been to. Will use this store more!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
They always make mistakes in orders! We order lots of thing and like always there is something missing! And when we call them they never answer! I would give 0 star! They gave us smashed donuts!
This location is so slow. Definitely needs a manager or 2
Gave me a smashed 2$ muffin instead of my 7$ breakfast sandwich.Person at the window was very nice, anyways.
Excellent customer service! Pulled into the drive thru and asked to have a drink I purchased at a different Dunkin remade because it was incorrect. Without hesitation, they made me a new one and apologized for the mix up. I work across the street and have never had issues with this Dunkin location. Everyone is very nice, and provide swift service. Great job!
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