Starbucks in Torrington

“If you want Starbucks in Torrington, this is your ONLY option! Market 32 Starbucks is the only SB in town that can get a drink right, is open during posted hours and isnt always out of supplies. Employees are nice, drinks are good and service is fast and with a smile. Highly recommend.“

“Dignut & Katlyn were awesome Batista. Very patient and knowledgeable about all the products.

Vegetarian options: They have options

Dietary restrictions: Options

Parking: Plenty of parking at target

Kid-friendliness: Yes

Wheelchair accessibility: Yes“

“It only takes one time

I've probably spend roughly 600 - $700 just this year in Starbucks alone; mainly because of the great service. Shannon, Joel and Seth are awesome, The other day, Shannon knew my order as I pulled up to the drive thru (Yes I'm that predictable)

Sadly today, I ordered my same highly predictable order, was charged the same amount, and was given the wrong size. When I noticed it and handed it back letting them know it was the wrong size, I was told "We all heard you say Grande" (I have literally never ordered that size)

Anyways, my point of this review is a simple Pro-tip: If it means pouring the already made drink into a larger cup and adding some hot milk, even THAT would be a better solution than telling the person who just paid $6 for a coffee that he doesn't remember what he said.

I will add, the three mentioned people above were not working, and I had never seen the person who took my order.

Im sure I'll be back, but for a company focused on the customer experience, ya might wanna work this into your training, bc it takes many times to gain a customer, and only one time to lose them.“