Starbucks in Waterbury

“I stop at this Starbucks on West Main every single day, and Camila consistently provides outstanding customer service. No matter how busy it gets, she is always pleasant, professional, and welcoming. She moves with purpose, stays on top of everything, and still manages to treat every customer with kindness and respect.

It’s rare to see someone maintain such a positive attitude day after day, but Camila does exactly that. Her work ethic and friendly personality make a difference, and she’s one of the reasons I keep coming back. Starbucks is lucky to have her on their team! ☕️👏🏼“

“Writing this review based on what I witnessed around 1:15 PM today (6/14).

A customer ordered multiple items, including a Venti Caramel Ribbon Crunch Frappuccino. The first complaint was that the drink was “too light in color.” The second was that there was no caramel lining inside the cup.

The order ticket did not include a request to line the cup. Telepathy doesn’t work on baristas—if it’s not on the ticket, it can’t magically appear.

What impressed me most was how the team handled the situation. A barista named Aiden (I may have the spelling wrong) was incredibly patient and professional. First, she offered to remake the drink. When the customer was still dissatisfied, she even offered a refund—and somehow that still wasn’t enough.

The supervisor, Hailey (if I heard her name correctly), along with the rest of the team on shift, remained calm, respectful, and focused on finding a solution. They did everything within their power to make the situation right.

As a former Starbucks partner, moments like these remind me why I still believe in the power of genuine human connection and customer service. The team demonstrated patience, professionalism, and grace under pressure.

Great demonstration of Starbucks values, team. Well done.“

“I had a wonderful experience at Starbucks thanks to Andie. From the moment I walked in, she was welcoming, friendly, and genuinely attentive. She took the time to make sure my order was correct and provided outstanding customer service with a positive attitude and a smile. It’s clear that she cares about her customers and takes pride in her work. Employees like Andie are the reason I keep coming back. Thank you for making my visit such a pleasant one!“