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“The food (Spicy Chicken Sandwich) here was tasty and very hot, which is good.
I went thru the drive thru and placed my order - I ordered a Spicy Chicken Sandwich, sandwich only.
Whoever was taking the order at the time thought this meant no pickles and no condiments. Once we straightened out the potential debacle, I was then asked if I wanted the meal… No, I just want the sandwich. Then she must have felt compelled to ask if I wanted to order anything else.
For future reference, when someone orders something and says that is all they want, that means that is all they want. For me, when I say sandwich only, that means I don’t want to make it a meal and no drink.
Napkins on the other hand are fine and usually helpful.
On a positive note… the food was hot. Also, now you know how you can improve moving forward…“
“I Didn’t Expect to Order the Whole Menu… But I’m Glad I Did!
What started as a quick lunch stop turned into a full-on Popeyes feast! I visited the Popeyes on Thurston Avenue in Waterbury with my family today and ended up ordering nearly everything on the menu — the total came to around $200.
To my surprise, the entire order was ready in under 10 minutes. Yes, under 10 minutes! Everything came out piping hot, fresh, and packed with that classic Popeyes flavor we all love. It tasted just as good as it did months ago — consistent, crispy, and delicious.
The real highlight? The customer service. The team was incredibly friendly and welcoming. The manager, a kind lady who clearly knows how to treat customers right, made the whole experience feel special. Her positive attitude and warm approach easily made her a 10/10 in customer service.
The store was also impressively clean and well-maintained, making it a great environment to enjoy our meal. We genuinely enjoyed every bite and every moment.
If you’re craving Popeyes, this location is a must-visit. They’re fast, friendly, and serve food that hits the spot every single time!“