Dunkin'

450 S Main St, West Hartford
(860) 521-5153

Recent Reviews

ОДНАЖДЫ В АМЕРИКЕ

I like this Dunkin because I can get my chocolate chip muffin there.

Food: 5

Service: 5

John Smith

So I've been going to this location for a while now and the girls there are just lovely. But as of about a week or so you can see a difference they have some woman there ( I guess managing) who is just awful to the employees. What I've noticed so far the talking down to these girls, her displeasing demeanor, and her and her unprofessional behavior towards her fellow staff is disgraceful. Do Better these young women deserve better.

Atmosphere: 1

J D

I used to go to this location daily. That is until an employee, who seemed to be and acting manager, started berating the other employees acting like she was above everyone. A new employee was confused about how the POS system worked and she sarcastically told her 'see this is how you do it" and proceeded yell at another employee to take over, and he took my order. She started barking commands and simply put, had no idea what she was doing. The other customers even looked at each other in disbelief. I'll never be coming here again. Even going out of my way a just to go to a different location.

Atmosphere: 1

Food: 1

Service: 1

Jazmine Jimenez-Aguilar

I always come here after school and I love this place. I come here almost everyday and the food and service is always excellent for both walk-in and mobile orders. The bathrooms are horrible though.

Atmosphere: 3

Food: 5

Service: 4

shawn basner

I do not recommend going to this Dunkin’ Donuts. The management here treats, the employees unfairly. The assistant manager is always talking about other people behind their back and calling them names that is very unprofessional and there’s a lot of profanity in the bathroom walls. This is the worst Dunkin’ Donuts that I’ve been to.

Atmosphere: 1

Service: 1

Debra Curtiss

The young men who waited on me for an espresso and doughnut were very handsome and friendly! It's my DD, live right down the street!

Food: 5

Service: 5

Devin Fleeting

Awful customer service food never came I had to cancel my order. They need all new staff. Terrible experience at this Dunkin’

Atmosphere: 1

Food: 1

Service: 1

Annmarie Hughes

Typical coffee place with the advantage it has a Baskin Robbins inside and Wayback Burger nextdoor.

Atmosphere: 3

Food: 4

Service: 3

Miguel Vazquez Jr

I love this location, excellent customer service, very nice staff and you can have ice cream and coffee under the same roof, I will definitely return to this location!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Fudge, Donuts

Gabriel Pellot

Worst Dunkin donuts I ever been to if you're sleeping at the cash register you should stay home if you have an attitude making sandwiches and have a problem talking with customers stay home.

Atmosphere: 1

Food: 1

Service: 1

Nettie Mosteller

Is this the store that refused to serve police? If so I will never shop there!

Jessica Somma

Standard positive dunkin experience. Nice, efficient staff

Atmosphere: 5

Food: 5

Service: 5

Chuck Hermann

Bathroom was clean and my mobile order was ready when I arrived.Wheelchair accessibility: Accessible and a crossing stripes were available, but no raised or marked "sidewalk". It just got you across the parking lot to the side of the building and you walked along the blacktop to the entrance.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hash Browns, Donuts, Bagels

Giuseppe Milardo

Cashier very rude when I was giving her my order. Didn't feel like ordering what I actually wanted because I felt like she was bothered and was carrying another conversation while taking my order. Super unprofessional. This location is close to home and I would rather drive 10 mins away to go somewhere else.

Themelis Pelekanos

Heavy white kid made my friend and I 2 caramel mocha cappuccinos. We left on a journey and about 10m into our journey we realized there was no espresso in our drinks. We decided we really needed coffee, so we returned to get it replaced. We explained the issue with the order. The kid seemed to show signs of frustration and possibly doubted whether we were telling the truth. As an employee, I disagree that it should be your job to question whether or not a customer is lying. Provide the service, and let us get on with our day. We spend thousands of dollars at this location alone, our unused dunkin points can prove that.Mouth breather redid the drinks and I heard a whisper about a double shot, thinking it was for another customer. He didn't make a single point to converse.He put two drinks on the counter, and walked away.On my first sip, I could immediately tell there were two shots of espresso. I asked the kid if that was the case, and he said yes.Why are you wasting my time twice? Why are you ruining my drink twice?Do your job.

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