I try not to complain but it’s 100% true! This place takes forever to make your food! I placed an online app order 15 minutes before picking up and still ended up waiting another 15 minutes when I got there. They did this like 5 times in a row in the past. I don’t think I want to go back here anymore because they annoy me and it’s really hard to accept.
The food is really good but the slow service is just complete rubbish! 100% annoying unacceptable!
Atmosphere: 1
Food: 5
Service: 1
Valeria BLANCO
The best service
Atmosphere: 5
Food: 5
Service: 5
Corey Martin
Regularly takes 40 minutes for them to complete the simplest take out orders. Food is good, but they are slowest fast casual place I have ever been to in my life
Service: 1
Jose Argueta
Food is good but not as it used to be 20 years ago
Atmosphere: 5
Food: 3
Service: 5
Karina Cruz
I’m like the chicken but, They always take up to 35 minutes. I never complain, but they focus more on different things than on customer service. You have to leave tired and go for food thinking that it's better and you realize that it becomes a total of 45 minutes.😔😔😔
Estuardo López
The food is quite good, the cashier service is quite good but they have a terrible organization, it is a Sunday and from the outside you can see the terrible way to carry the work in the kitchen, you can see that they do not have a manager who directs the whole process, listens to at least 3 confused orders and others where customers wait more than 35 minutes. Cooks can't be waiters too.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Pollo Campero
Yeslin Olivares
I don't like coming to this chicken but it's the closest, they never have breast and the people who serve are very annoying.
Abby Ticas
I was so excited to have pollo campero for my dinner and family but i found blood in the chicken it was too watery also i believe it needs to be more cooked than this chicken barely had flavor inside it was js on the skin. The customer service was okay the lady tried to force me to get tortillas instead of the bread just because she didnt wanna feel like going in the back to get bread, overall im very disappointed in this purchase
Atmosphere: 3
Service: 1
SK E
I went to this establishment a few times and the food is always fresh and the service is decent. However, every time I order food the cashier Josue appears to never want to give me my receipt with the barcode to get my points . I always have to reinstate needing my receipt to get my points which is always a tug of war. Is the location on 14th St. in Washington DC.
Atmosphere: 2
Food: 4
Service: 1
B T
I’m really frustrated with my experiences at this establishment. Each time I visit, the staff tries to keep my receipt with the barcode for their bonus rewards, which is unprofessional since customers should retain their own receipts. Additionally, instead of providing a mix box with all parts, they just gave me thighs and legs. I would appreciate someone looking into these issues.
Everything is very good except the bathroom is very dirty
Atmosphere: 5
Food: 5
Service: 5
Kozz
Ran out of rolls and wouldn’t offer me an alternative for the meal “just because”. What kind of customer service is this? It’ll really hurt your business that much to give me an extra drumstick or side to make up for it? Also chicken was dry and the sides tasted like they were frozen then microwaved. Not returning for how rude they were too.
Atmosphere: 1
Food: 3
Service: 1
Kevin Bullard
Guatemalan chicken joint that really knows what they're up to! They really need to bring back the green sauce. I don't care what they say.
Atmosphere: 5
Food: 5
Service: 5
Chep Xmintz
Bad experience Bad service I'm not coming back to this place anymore.
I try not to complain but it’s 100% true! This place takes forever to make your food! I placed an online app order 15 minutes before picking up and still ended up waiting another 15 minutes when I got there. They did this like 5 times in a row in the past. I don’t think I want to go back here anymore because they annoy me and it’s really hard to accept.
The food is really good but the slow service is just complete rubbish! 100% annoying unacceptable!
Atmosphere: 1
Food: 5
Service: 1
The best service
Atmosphere: 5
Food: 5
Service: 5
Regularly takes 40 minutes for them to complete the simplest take out orders. Food is good, but they are slowest fast casual place I have ever been to in my life
Service: 1
Food is good but not as it used to be 20 years ago
Atmosphere: 5
Food: 3
Service: 5
I’m like the chicken but,
They always take up to 35 minutes. I never complain, but they focus more on different things than on customer service. You have to leave tired and go for food thinking that it's better and you realize that it becomes a total of 45 minutes.😔😔😔
The food is quite good, the cashier service is quite good but they have a terrible organization, it is a Sunday and from the outside you can see the terrible way to carry the work in the kitchen, you can see that they do not have a manager who directs the whole process, listens to at least 3 confused orders and others where customers wait more than 35 minutes.
Cooks can't be waiters too.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Pollo Campero
I don't like coming to this chicken but it's the closest, they never have breast and the people who serve are very annoying.
I was so excited to have pollo campero for my dinner and family but i found blood in the chicken it was too watery also i believe it needs to be more cooked than this chicken barely had flavor inside it was js on the skin. The customer service was okay the lady tried to force me to get tortillas instead of the bread just because she didnt wanna feel like going in the back to get bread, overall im very disappointed in this purchase
Atmosphere: 3
Service: 1
I went to this establishment a few times and the food is always fresh and the service is decent. However, every time I order food the cashier Josue appears to never want to give me my receipt with the barcode to get my points . I always have to reinstate needing my receipt to get my points which is always a tug of war. Is the location on 14th St. in Washington DC.
Atmosphere: 2
Food: 4
Service: 1
I’m really frustrated with my experiences at this establishment. Each time I visit, the staff tries to keep my receipt with the barcode for their bonus rewards, which is unprofessional since customers should retain their own receipts. Additionally, instead of providing a mix box with all parts, they just gave me thighs and legs. I would appreciate someone looking into these issues.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Everything is very good except the bathroom is very dirty
Atmosphere: 5
Food: 5
Service: 5
Ran out of rolls and wouldn’t offer me an alternative for the meal “just because”. What kind of customer service is this? It’ll really hurt your business that much to give me an extra drumstick or side to make up for it? Also chicken was dry and the sides tasted like they were frozen then microwaved. Not returning for how rude they were too.
Atmosphere: 1
Food: 3
Service: 1
Guatemalan chicken joint that really knows what they're up to! They really need to bring back the green sauce. I don't care what they say.
Atmosphere: 5
Food: 5
Service: 5
Bad experience
Bad service
I'm not coming back to this place anymore.
Atmosphere: 1
Food: 3
Service: 1
Very tasty and crunchy chicken flavor
Atmosphere: 5
Food: 5
Service: 5
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