45 min wait for a sandwich, avoid at rush hour, complete mayhem
L Suzette
Second day in a row that my mocha was filled only 3/4 to the top…. Plus it took 15 minutes to get a scone…. I think that’s my sign to make my own coffee this year!
Shawntee G.
Staff extremely slow! There’s at least 25 people waiting for their order! I’ve been waiting 20 mins for my order…
Atmosphere: 5
Food: 5
Service: 1
walter drew
Organized and efficient! Even with a large crowd.
Atmosphere: 5
Food: 3
Service: 5
Aisha The Great
The manager of this store, Susan, is great with handling her staff and the staff is even greater with their customer service! My drinks are always made right no matter how I modify it! I love this sbux location!
Atmosphere: 3
Food: 3
Service: 4
Harvey F.
Well, well, well, if it isn't the Starbucks at the Washington, DC Renaissance Hotel! This place is so extraordinary that I had to double-check if I had somehow stumbled into a secret portal to a coffee-themed comedy club. Let's talk about Kierra, the barista extraordinaire, shall we? This woman doesn't just serve coffee; she serves it with a side of sunshine and a sprinkle of hilarity. She's like the young fly auntie that you kee kee with in the kitchen during the family functions or the favorite cousin you always look forward to seeing during the holiday gatherings so y'all can 'Go for a walk' together. Kierra's sense of humor is so sharp that I sometimes wonder if she moonlights as a stand-up comic. Seriously, who needs mid Netflix comedy specials when you can have a latte and a Kierra quip? But that's not all! Kierra's ability to brighten our day is like a superhero power, and I half-expect her to have a secret identity as "The Day Brightener." You walk in feeling like a zombie, and thanks to Kierra's witty banter, you leave feeling like a caffeinated superhero. In the grand scheme of coffee quality, this place might not be setting any world records, but who cares about that when you've got Kierra and that rest of the team there serving up anecdotes and laughs faster than a barista can spell your name wrong on a cup? So, five stars to this Starbucks for providing us with the privilege of Kierra's company. If you're in Washington, DC and in need of a laugh along with your caffeine fix, this is the place to be. Just remember to tip Kierra well - she deserves it for her daily dose of coffee and comedy therapy. Bravo, Kierra, you're the real MVP!
Anannya Sharma
Got a tall PSL from here. Realized while walking out that my drink felt a little light and when I opened it later, realized they only gave me half a cup. Really stingy, honestly, it's a fake pumpkin spiced drink, why wouldn't you fill up the smallest cup size you have?
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Pumpkin Spice Latte
Mackie McIntosh
I don't normally post reviews for places as predictable and consistent as Starbucks, but the staff at this particular location is excellent and worth a shout out! The ladies who work the weekday morning shift are cheerful, efficient, and full of joy. After the first day, they remembered my name and my order every day. They are the sole reason I would likely stay at the adjoining Marriott Renaissance in the future.
Atmosphere: 5
Food: 5
Service: 5
Wendy Gateff
I visited this location for the first time even though I've know of its existence.We normally stay at the Marriott Marquis when we're in town for a convention and the service at that Starbucks is atrocious. After waiting 35 minutes there to place an order, I ended up leaving because they were out of everything and the service was terrible.I placed a mobile order through this location and in the 5 minute walk across the street, they had my order ready. The staff was super pleasant and seemed to enjoy their job. They offered excellent customer service and did so with a smile.The drinks were perfect and we'll definitely use this location in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Nguyễn Thị Ý Ly
This is the worst Starbucks place I ever been. They took my orders inaccurately, they gave caffeine drinks for my kids even I kept reminding that those were for kids, they messed up my drink as well.
Nicole’s energy is contagious. The whole team operated like a well oiled machine.
Atmosphere: 5
Food: 5
Service: 5
Randy C.
I can't for the life of me, think of why it would take a half hour to get a Grande Latte. Nothing special. Just a regular Latte with two Splendas in it. I live two blocks away from this Starbucks (the one at the corner of 10th and NY Ave across from the Conrad Hotel). Before I left my condo, I ordered my usual Latte using the mobile app. Before I left, I went to the bathroom, waited for the elevator in my building, and strolled the two blocks to Starbucks. Once inside the store, I waited. And waited. And waited. The baristas were moving around like they were doing an slow motion dance - no sense of purpose whatsoever. No urgency. It was like they had no reason for being there. Typically, at a Starbucks (at least in my experience), the baristas start brewing an order, and while it's dripping, they start the next order to get it set up and ready. I've always admired that precision. Not here. Oh no. They approach everything in a very linear way. They start one cup of a morning concoction, complete it, chat about it with their colleague who is meandering around, put a lid on it, and then call out a name and set it down on the counter. Only then, do they pick another sticker and start the next order. That MIGHT work IF they actually prepared the drinks in the order they come in. Not the case here. They scan all the stickers, look at them, chat about them, and then choose the one they WANT to make next. From the time I placed my order at home, to the time I heard my name called, more than 30 minutes had elapsed. Unacceptable by any measure. I quickly grabbed my Latte and walked briskly to work (where I was 20 minutes late). The final blow? Once in my office, I took my first sip and nearly spit it out. No Splenda. So, after all that time, they botched my order. I really need to start going to Wawa. Or Dolcezza. Or even McDonalds. This Starbucks (store number 10725), while convenient, is a total nightmare. The sad thing is this store used to be one of the best Starbucks in the area.
Naomi Brian
Absolutely Horrible. I waited 35 minutes just for a sandwich. Last time I was here they over charged me another time they gave me a wrong sandwich.
Vernon Northern
always you can use the Wi-Fi in the train station right there
Kasey DiSessa
Very fast and friendly service. Quez was all smiles and our brief interaction brightened my day
45 min wait for a sandwich, avoid at rush hour, complete mayhem
Second day in a row that my mocha was filled only 3/4 to the top…. Plus it took 15 minutes to get a scone…. I think that’s my sign to make my own coffee this year!
Staff extremely slow! There’s at least 25 people waiting for their order! I’ve been waiting 20 mins for my order…
Atmosphere: 5
Food: 5
Service: 1
Organized and efficient! Even with a large crowd.
Atmosphere: 5
Food: 3
Service: 5
The manager of this store, Susan, is great with handling her staff and the staff is even greater with their customer service! My drinks are always made right no matter how I modify it! I love this sbux location!
Atmosphere: 3
Food: 3
Service: 4
Well, well, well, if it isn't the Starbucks at the Washington, DC Renaissance Hotel! This place is so extraordinary that I had to double-check if I had somehow stumbled into a secret portal to a coffee-themed comedy club. Let's talk about Kierra, the barista extraordinaire, shall we? This woman doesn't just serve coffee; she serves it with a side of sunshine and a sprinkle of hilarity. She's like the young fly auntie that you kee kee with in the kitchen during the family functions or the favorite cousin you always look forward to seeing during the holiday gatherings so y'all can 'Go for a walk' together. Kierra's sense of humor is so sharp that I sometimes wonder if she moonlights as a stand-up comic. Seriously, who needs mid Netflix comedy specials when you can have a latte and a Kierra quip? But that's not all! Kierra's ability to brighten our day is like a superhero power, and I half-expect her to have a secret identity as "The Day Brightener." You walk in feeling like a zombie, and thanks to Kierra's witty banter, you leave feeling like a caffeinated superhero. In the grand scheme of coffee quality, this place might not be setting any world records, but who cares about that when you've got Kierra and that rest of the team there serving up anecdotes and laughs faster than a barista can spell your name wrong on a cup? So, five stars to this Starbucks for providing us with the privilege of Kierra's company. If you're in Washington, DC and in need of a laugh along with your caffeine fix, this is the place to be. Just remember to tip Kierra well - she deserves it for her daily dose of coffee and comedy therapy. Bravo, Kierra, you're the real MVP!
Got a tall PSL from here. Realized while walking out that my drink felt a little light and when I opened it later, realized they only gave me half a cup. Really stingy, honestly, it's a fake pumpkin spiced drink, why wouldn't you fill up the smallest cup size you have?
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Pumpkin Spice Latte
I don't normally post reviews for places as predictable and consistent as Starbucks, but the staff at this particular location is excellent and worth a shout out! The ladies who work the weekday morning shift are cheerful, efficient, and full of joy. After the first day, they remembered my name and my order every day. They are the sole reason I would likely stay at the adjoining Marriott Renaissance in the future.
Atmosphere: 5
Food: 5
Service: 5
I visited this location for the first time even though I've know of its existence.We normally stay at the Marriott Marquis when we're in town for a convention and the service at that Starbucks is atrocious. After waiting 35 minutes there to place an order, I ended up leaving because they were out of everything and the service was terrible.I placed a mobile order through this location and in the 5 minute walk across the street, they had my order ready. The staff was super pleasant and seemed to enjoy their job. They offered excellent customer service and did so with a smile.The drinks were perfect and we'll definitely use this location in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
This is the worst Starbucks place I ever been. They took my orders inaccurately, they gave caffeine drinks for my kids even I kept reminding that those were for kids, they messed up my drink as well.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nicole’s energy is contagious. The whole team operated like a well oiled machine.
Atmosphere: 5
Food: 5
Service: 5
I can't for the life of me, think of why it would take a half hour to get a Grande Latte. Nothing special. Just a regular Latte with two Splendas in it. I live two blocks away from this Starbucks (the one at the corner of 10th and NY Ave across from the Conrad Hotel). Before I left my condo, I ordered my usual Latte using the mobile app. Before I left, I went to the bathroom, waited for the elevator in my building, and strolled the two blocks to Starbucks. Once inside the store, I waited. And waited. And waited. The baristas were moving around like they were doing an slow motion dance - no sense of purpose whatsoever. No urgency. It was like they had no reason for being there. Typically, at a Starbucks (at least in my experience), the baristas start brewing an order, and while it's dripping, they start the next order to get it set up and ready. I've always admired that precision. Not here. Oh no. They approach everything in a very linear way. They start one cup of a morning concoction, complete it, chat about it with their colleague who is meandering around, put a lid on it, and then call out a name and set it down on the counter. Only then, do they pick another sticker and start the next order. That MIGHT work IF they actually prepared the drinks in the order they come in. Not the case here. They scan all the stickers, look at them, chat about them, and then choose the one they WANT to make next. From the time I placed my order at home, to the time I heard my name called, more than 30 minutes had elapsed. Unacceptable by any measure. I quickly grabbed my Latte and walked briskly to work (where I was 20 minutes late). The final blow? Once in my office, I took my first sip and nearly spit it out. No Splenda. So, after all that time, they botched my order. I really need to start going to Wawa. Or Dolcezza. Or even McDonalds. This Starbucks (store number 10725), while convenient, is a total nightmare. The sad thing is this store used to be one of the best Starbucks in the area.
Absolutely Horrible. I waited 35 minutes just for a sandwich. Last time I was here they over charged me another time they gave me a wrong sandwich.
always you can use the Wi-Fi in the train station right there
Very fast and friendly service. Quez was all smiles and our brief interaction brightened my day