Wingstop in Middletown

“I placed a pickup order through DoorDash, and the app notified me that my food was ready earlier than expected. However, when I walked into the store, the order was still in progress, so I had to wait a bit. On the positive side, they do have dedicated seating for customers who are waiting for their food, which made the extra time a bit more comfortable. A downside I experienced was watching an employee accidentally knock my drink over while packaging it. Mistakes happen, but it just added to the delay. The food itself was fine, but felt a little soggy and boring after 10 minutes.“

“After a frustrating experience yesterday, I wanted to come back and leave a review. The issue I had was mainly related to the online ordering system, which was stressful and caused some confusion creating a long wait that resulted in me not receiving my food, but I don’t blame the employees for that.

I decided to give this Wingstop location another chance today, and I’m glad I did. Everything went smoothly, my order was prepared correctly, and the employees were friendly, helpful, and professional throughout the visit. The difference from yesterday was night and day.

I appreciate the team for turning things around and providing a great customer experience today. Everyone has an off day, and it’s important to recognize when a business makes things right. Thank you to the staff for the excellent service.“