Dunkin'
$ • Coffee Shops, DonutsAbout Dunkin' Donuts
Dunkin' Donuts Reviews
41 ratings
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Rude staff. My son went to use bathroom. Employee physically took bathroom key away from him. Told him he can't use bathroom unless he is making a purchase. I was on line making an order. He explained this at which point employee told him to hold his attitude. I can't imagine how they do business this way. We cut the loss and drove to the dunkin on Udel campus. Save your money and tine and don't support this rude establishment.
Very unprofessional! The drink ended up in the trash as well :(
Its super slow and whatever you do, do not get anything with cream cheese. You have been warned.
Hours
| Monday | 5AM - 7PM |
| Tuesday | 5AM - 7PM |
| Wednesday | 5AM - 7PM |
| Thursday | 5AM - 7PM |
| Friday | 5AM - 7PM |
| Saturday | 5AM - 7PM |
| Sunday | 5AM - 7PM |
This Dunkin' location receives mixed reviews, but many customers highlight positive experiences. Several visitors praise the staff for their kindness, quick service, and reliability. One regular customer visits daily between 5-5:30 and consistently receives great service, especially from a staff member named Stephanie, who is described as quick and friendly, making excellent Mocha lattes. The early morning staff also earns appreciation for their hard work. Another customer visited around 9:30 am and found the service pleasant and the coffee fresh, though they noted the building looks like a converted bank, and bagels seemed a bit old or defrosted.
However, some reviews mention long wait times, especially in the drive-thru, with waits of 15-20 minutes even with few cars ahead. One incident involved a frustrating wait for hash rounds, which led to order errors and delays. Despite these issues, staff generally handle problems well, offering refunds or replacements when needed.
The store is praised for its clean, new interior and the availability of “on tap” drinks and good tea. Still, some customers are disappointed by the quality of certain food items, such as stale and burnt bagels. Overall, the location seems to have dedicated staff who work hard to serve customers well, but wait times and food quality can vary.