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“The employees were very nice and kind towards me and it only took 3-5 minutes to come out great service.👍
Kid-friendliness: The employees were very nice and kind towards me and it only took 3-5 minutes to come out great service.👍“
“The worst service ever. At 715 pm ordered the 8 piece family pack and the employee was very rude and surly. He took our money and started to box it up and said we don’t have all the chicken for your order it will be at least ten minutes. We said ok then we asked if they could substitute the missing items with the spicy chicken. He did not answer. Just held his hand up. We waited another 15 minutes to get a whole spicy box that we paid $32 for but ordered regular. The employee never communicated with us just gave us the wrong order. It was dry and horrible. All we asked for was the two pieces that were not available to be substituted with the spicy that was already ready. Will never go back to that location. Need to hire or train better.“
Chicken • $
“This Popeyes right here is the most friendliest and fastest that I’ve been to in Duval County. I’ve been to many other Popeyes with unpleasant experiences but this one shook my shoes off. I order just 24 biscuits and large fires for my grandma bday party and they did not disappoint. Excellent service.“
“After driving around town to find a Popeyes that had "sides" came upon Duval Station Road. I waited 13 minutes while the Manager walked pass me several timenever acknowledged my present. Then Customer Service Rep Sid took my order. He was extremely pleasant and professional.“
“While my visit to Jacksonville was not one of enjoyment me and my family got the opportunity to stop by Popeyes and met Mrs Helen who truly showed us great customer service not only was she patient with us placing our orders but experienced how passionate she is about her job as well as her customer she and her staff went out of their way to make sure we had a excellent experience at their establishment oh and the Chicken was definitely fresh and hot.“
“Attitudes. everyone seems liked they didn't want to be there. 1 wait time so long almost took a nap. window employee rolled eyes. I had to tell them thank you 2 times to draw out a response. Think gonna be a while before I go back to that one.“
“I ordered online and it took me 30 minutes to get to the restaurant. I assumed that was a reasonable amount of time to complete my order... wrong. They did not start to prepare my order until I got to the restaurant. The food was good and the service was not so much.“
“I just wanna say that manager Kim is the best thing that happen to this location on her shifts the food is fresh hott & that drive thru is moving she’s so polite & on top of things Kim needs a raise ! Matter of fact Kim for president !!!“
“The food and service is fantastic, better chicken than chick Fil a by a country mile. HOWEVER, corporate really needs to spend some money and have it redone, the place looks run down, I feel bad for the employees they have to work in a low quality building when Popeyes is a franchise. Also the building itself is hard to find, hard to see, and hard to pull into, overall it's a great place to eat if you don't mind the building looking poor and trying to find the entrance to the place. The staff needs a raise and a better work environment. And this is coming from a customer...“
Chicken • $
“Yamoka ( I hope I spelled this correctly) was the epitome of the way, customer service should be. I went through the drive-through and her greeting was to absolute perfection, so from the very first second she spoke it was perfect and welcoming. I was so blown away that I parked and went inside to thank her again. She was so motivational towards her coworkers and the vibe and atmosphere felt so warm and welcoming. She is not the manager, but truly should be. She should really train others. There was a customer who came in after me whose order was not correct and they had a horrible attitude because of it and the way that she turned it around within a matter of seconds really blew me away. Popeyes, you guys are so blessed to have somebody like her on your team. I will be back just because of her.“
“I had the three-piece spicy chicken special in the family size red beans and rice the lady was really nice I've been there before they do a great job. The one on Kings road does an absolute horrible job I had tried stopping in there cuz it's on my route and I drive right by it and I've been displeased several tymes before I found this one and it's only three blocks from my route definitely worth it 😎. Tina loves the red beans and rice ❤️“
“I'm going to call this person a special AKA short stuff AKA strawberry short cake order was jacked up to Y,Zoo she actually Clam me down converted my order I was so relieved of the matter me coming back HELLA YES 2 TIME FOR YOU STRAWBERRY “
“I really appreciate the young lady Jada. Haven’t her patience with me and taking my order. The food was delicious and the restaurant was very nice and clean even the bathrooms. I like this Popeyes thanks Jada for helping me. Enjoy the Popeyes experience.“
“Came to this Popeye's location around 6-7pm and there wasn't a line at all. Clean and new feel to the location although I know this store has been open at least 4 years. Just went to the drive thru to order combo #1 Classic Chicken Sandwich with 2 sides and large drink and a biscuit. Person who took the order was distracted and was talking to another employee which confused me because I thought she was talking to me. I didn't find it professional while taking an order that the employee was speaking to someone else. Even if the customer can't see you because they're ordering at the drive thru, your full attention should be given equally whether they're in person inside the store or outside. If it's unavoidable, you can always put yourself on mute or excuse yourself if need be. Other than the customer service, all is good.“
Chicken • $
“My family and myself often eat at this location but many times before we go we mentally prepare ourselves for either terrible customer service or an incorrect order. Today Darriona gave the BEST CUSTOMER SERVICE !!!! My wife and I was in the drive thru and talking to Darriona made us feel like we were ordering in a chick fil la line. She was respectful, sweet sounding and used PLEASE & THANK YOU !!!! PROMOTE THIS YOUNG LADY ANF GIVE HER A RAISE !!!!! I pray the next time we come back it’s on her shift. Thank you again Darriona for giving the best customer service.“
“The manager and the employees working today November 13th at opening were such a pleasure. I don't live near this location but I sure wish I did. I had the best interaction with them. Everything so super hot and fresh and they very attentive. Will definitely visit this location again!“
Chicken Wings • $
“No other Popeyes in jacksonville or surrounding areas messing with this Popeyes !!! The girls behind the counter be cooking it up ! Everything I got was fresh and hot 🥵 I go to this location out of any other cause my food always hot, fresh and sizzling ! Definitely got a starting line up dream team at this location.“
“The service was fast and simple. Pulled up to the drive thru with my code, my order was taken, I pulled up and paid, then I got my food. Everything was fine but the gravy for the mashed potatoes was runnier than I’m accustomed to. Not badly though so I enjoyed my meal overall. Popeyes always come thru when you want something quick.“
“I just picked up two 20 pieces here and Nique is a Phenomenal manager!! I honestly HATE picking up Popeyes in the inner city but I can ASSURE you that Nique and her staff are providing top notch quality service. I've never left a drive thru/Popeyes review before but I was taken back by this EXCEPTIONAL service by Nique and her staff that I had to congratulate them!! Thank you Popeyes for my great customer experience.“