Taco Bell in Jacksonville

“I order from here a lot. Out of all the Bells in town, they really care about the people ordering. Especially the night crew. I work late and get up early and sometimes I just don’t have time to cook and tb is the best I can do, and it’s always good and made with compassion. It’s the small things. Thank you guys so much!! Nice to know good people exist and they are at my Taco Bell!! 🔔“

“That was the most professional and fastest Taco Bell and fast food restaurant experience I’ve ever had the guy making my order made it to perfection super fast and so smoothly the lady on drive thru also running the front register so polite about she had to stop to take my cash and everything thank you so much to them order was d d a Crunchwrap supreme“

“I had a great experience at Taco Bell on Phillips Hwy! Kaleb provided amazing customer service and was very friendly, professional, and attentive. He made sure everything was correct and made the experience enjoyable. It’s always nice to be greeted by someone with such a positive attitude. Kaleb definitely deserves recognition for his excellent service!“

“So I’ve come here for years on and off and have gotten horrible service to okay service and their new GM definitely made a pleasant impression today!! I didn’t catch his name once I left I thought about it but his attitude, demeanor, and his customer service and personality was amazing!“

“Jerica is an amazing employee! She always takes care of me and makes sure the food is fresh and my order is received in a timely manor! I live close by so I walk here sometimes and she doesn't complain about me hanging out in the lobby“

“The people were okay.the restrooms were filthy. Looked as if someone tried to mop. But then was dancing on the toilet seats with same shoes that walked through mop water on floor. Said something to manager and a corporate person standing around in store...no rush to do anything. So walked across street to MCDONALD'S to have my lunch.“

“Customer service at the register was polite and professional. My order was accurate however the 5 Layer Burrito wasn't constructed properly. I didn't complain, I still ate it.

The lobby needs some attention. The floor in some parts could really use a deck scrub. Many tables were littered and chairs pulled out.

If it wasn't for your cashier this review would have been much worse.“

“Always great service and quick. I always order through app to get extra points always great from their burritos which I usually order pressed on grill just taste better to their chalupas and crunchwraps. Just wish they added more steak to their products“

“I came in to grab a doordash order as well as get a small order for me. I encountered a young manager named Alex who has the best customer service I have ever seen. She is absolutely amazing. Both orders came out quick my order was made right. Don't lose her she is phenomenal“

“This taco bell did amazing, we went here at midnight after a long day of Uber delivery driving and they did EXACTLY what we asked, no sauce on a certain burrito and they marked it.👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻 Great job guys and we will definitely be back“

“This was by far and beyond level of service I ever expected. I got a free burrito from the app immediately that they helped me navigate to make sure I got it. It was SO perfect. Melted in my mouth fresh. spur cream and cheese dripped on the paper just loaded wonderfuly. I ordered a pepper Jack steak burrito for $5. was crisp to perfection! Loaded with meat and tomatoes, was BEST BURRITO I EVER HAD!!!!! IVE HAD A LOT OF TACO BELL IN MY LIFE, BUT THIS WAS ABOVE AND BEYOND. Not only that, was allowed to have a drink to wash it all down. I will never go to another Taco Bell ever again. GIVE THESE GUYS A RAISE. 🩷“

“I'm surprised that I've never left a review. The late night employees here make this the best late night spot around! They're always very friendly and extremely personable. It's my go to spot even out of the way because the service is very fast but also because the associates working late night don't make it seem like a burden when you're ordering. Always friendly and asking if you need anything.“

“Extremely friendly and pleasant staff as of recent. Me and my girlfriend frequent here, and it’s the first time I’ve ever frequented a place mostly because of how wonderful the staff are. Of course, the food is phenomenal. Very infrequent mistakes in orders, and when they do make a mistake, be honest and talk to them. They’re great people. Hopefully Taco Bell as a company drops their lazy, uncaring supplier, Taylor Farms, though. That’s nothing to do with this restaurant, however. Strongly recommend.“

“Went through the drive thru and they were ready to get my order before I finished braking! Then made the best Taco Bell I have ever had! I had to call them a give my compliments directly to the chef! 10/10 I would have pictures but it was gone too fast“

“Went through the Drive Through today to get my mother and sister lunch. Waited maybe 5-7 minutes for their orders, didnt see a name tag but an incredibly kind woman with an infectious smile was working the drive through, and genuinely seemed happy. It feels weird saying that seeing someone happy is remarkable these days, but its the little things in life that can change a person and I dont think we realize enough how we can affect eachother even within a 3 minute interaction. Dont know your name, but Thanks for making my day better!

Time of Pickup - Mobile order 10:50 9/17/25“

“The lady at the front who also worked the back and I believe was a manager was very friendly and made you feel at home. She should be on commercials or at least a very nice promotion. The food was also fast and fresh. It's great that this is a taco bell/kfc too which are very rare these days.“