Pollo Tropical

$ • Mexican, Chicken, Fast Food

20403 Biscayne Blvd, Aventura
(305) 935-9520


Take-Out/Delivery Options


Reviews for Pollo Tropical

I always purchase in the drive thru and has always been perfect but because sometimes the line is so long, I decided to order in advance thru the app the last 3 times to pick it up or to curbside and is really a mess, is better just to make the long line in the drive thru because takes more time for them to take the order from the app, then they forget sauces or the drink or the side without taking in consideration that when they come to the car the food is completely cold because...read full review
Odd experienceThis location doesn't have apple pay/samsung pay, which I have been doing at many stores including small mom and pop shops... but okThe young lady grabbed the phone with her hand which hasn't happened to me no matter where I have gone.Second, I find it odd that there is no sour cream, and none of the salsas that you normally offer.What to me was the lowest point was the fact that my order of waffle fries was cold and stale. Eating one of these fries pretty much ruined...read full review
I order 4 times for deliver.. the last 3 they forgot to include the bread and the sauces.. I always order more than one family meal and always happen the same ??.. I send it email already and never respond ,also when I made the new order I wrote about don't forget to include the bread and sauce ...and they never looked the note.. I like Pollo Tropical, but I'm tired with this situation.. I can't go to store every time after I already order for delivery ...also the time for waiting...read full review

More Reviews(105)


Monday 11AM - 9PM
Tuesday 11AM - 9PM
Wednesday 10AM - 9PM
Thursday 11AM - 9PM
Friday 11AM - 9PM
Saturday 11AM - 9PM
Sunday 11AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.