Pollo Tropical

$ ā€¢ Mexican, Chicken, Fast Food

20403 Biscayne Blvd, Aventura
(305) 935-9520


Take-Out/Delivery Options


Reviews for Pollo Tropical

This location as well as the location in Hallandale Fl. are poorly managed. They basically have young kids running these locations who really only care about making enough money to buy a new pair of running shoes or cell phone. I've been going to both locations for years and little by little they have been slipping badly in terms of cleaning and customer service. The food is not bad but used to be better. The staff are like robots. They do only what they want and rarely anything...read full review
Terrible service, They act like they hate their job, Also, They use old and dried out chicken for their wraps, Very disappointing, they used to be good, they cook way too much and it sits in the warmer for hours and dries out. I tried to gave them the benefit of the doubt and try then 3 times over 2 months. I'm done, Never again. sorry to have to report this, I don't like to complain. when I asked if they can give me a fresh one they looked at me like I'm crazy. it...read full review
I would give zero stars if it was an option. The staff could care less about helping anyone. The orders were coming out with all kinds of errors and no one was at the counter to address the issues. I just wanted to cancel my order and get the hell out of that place. When we asked them about fixing the many issues with our order the response was "we don't have onions" hahaha. Our order was put to the side and they continued serving other people their orders before we finally said...read full review

More Reviews(94)


Monday 11AM - 9PM
Tuesday 11AM - 9PM
Wednesday 10AM - 9PM
Thursday 11AM - 9PM
Friday 11AM - 9PM
Saturday 11AM - 9PM
Sunday 11AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.