Waffle House in Clearwater

“Dear Waffle House Staff,

I’ve always appreciated your service and the consistency you provide day after day. I’ve been a regular for years, and I value the work you do. Recently, though, I’ve noticed an issue with drink refills at this location. It’s not that I don’t understand how busy things can get — I do. But there are times when the restaurant is nearly empty, and the server still disappears for long periods, leaving my drink unfilled.

I feel uncomfortable having to ask repeatedly for a refill, especially when I tip generously (usually $5–$9 per meal) and make a point to eat quickly so the seat can open for the next guest. Many servers here know that’s how I try to be considerate.

I’m not angry, and I understand mistakes happen. But this has become a frequent issue lately, and it’s gotten to the point where I feel a bit ashamed walking in because I don’t want to feel like I’m begging for drink. Calling a server over feels rude when there’s rush/no rush.

For now, I’ll be visiting other locations. I just wanted to share my experience so you understand my reason for stepping away, and I hope things improve.“

“I had eaten here once before when in this area and was very impressed with the cleanliness and good food. Back in the area today and stopped in again. It’s the same. Very clean, exceptional service and well prepared good food. Would highly, highly recommend. Vecenia, our server could not have been more attentive and friendly. She deserves a raise!“