Pollo Tropical
$ • Chicken, Latin American, Fast FoodAbout Pollo Tropical
Customers' Favorites
Tropichop with Corn Mashed Potatoes and Grilled Chicken
Cuarto de Pollo Con Frijol Negro Y Ensalada
Regular Ropa Vieja Tropichop
Large Ropa Vieja Tropichop
Crispy Chicken Sandwich
Tropichop for 10 People
Burnt Sweet Plantains
With Grilled Chicken
Chicken Rice Beans
Cheesy Yuca Bites
Pollo Tropical Reviews
328 ratings
Share your opinion about Pollo Tropical
Drive through order. What happened? Chicken was very overdone and dry. They forgot my plantains.
The manager (Ana) and staff didn’t hesitate to fix an issue with my order. They went out of their way to help while being friendly and professional.
Food is good!
Hours
| Monday | 10:30AM - 12AM |
| Tuesday | 10:30AM - 12AM |
| Wednesday | 10:30AM - 12AM |
| Thursday | 10:30AM - 12AM |
| Friday | 10:30AM - 12AM |
| Saturday | 10:30AM - 12AM |
| Sunday | 10:30AM - 12AM |
Pollo Tropical is a restaurant with a mixed reputation. While many customers enjoy the excellent Latin menu, affordable prices, and convenient parking, some report issues with salty food and cleanliness, such as dirty tables and bathrooms. The fries have been noted as very salty, and there have been complaints about missing items like napkins and ketchup. Some employees are described as unresponsive, and orders can be incorrect. However, the management is said to be attentive and quick to address concerns. In recent visits, customers have praised specific staff members, like Emmanuel and Miss Jessica, for their amazing customer service. Emmanuel is recognized for being quick, efficient, and kind, while Miss Jessica has impressed customers with her ability to manage the restaurant effectively, even during busy times. Despite these inconsistencies, Pollo Tropical caters well to families and vegetarians, offering customizable options. Overall, Pollo Tropical provides a varied Latin dining experience, though the quality and service may vary across locations.