“I ordered four sandwiches through the app on July 4th. The ordering process required very little human interaction, which I personally appreciate. The brief interaction I did have with staff was pleasant and respectful, and I felt welcomed as a customer.
My only issue was with the app. After placing my order, I never received a notification that it was ready. I arrived at the store about 45 minutes later and found that my order had already been sitting on the pickup shelf. The app did not update to show the order as ready until approximately five hours later, shortly before the store closed.
Because the food and in-store experience were positive, I'm only deducting one star. The delayed order notification was inconvenient, whether it was caused by a technical issue or something else. Other than that, the experience was good.“
“Using their drive-thru; we ordered a #1 Pepe, and an Ultimate Italian, with sauce on the side. With noone else in the drive-thru line (or that we could see inside); this was the longest we've ever waited for JJs subs to be made, ordered inside or out (freaky slow vs freaky fast). When we finally received our subs, there was no apology, or even an acknowledgement for the long wait. When we arrived at our lodging, to eat our subs; we found they put sauce on the Italian, even though it was stated to be left off on our receipt. (A bit frustrating to wait so long, and still have the order incorrectly filled.) Overall, not a major issue, as the subs were still decent; though one wasn't as preferred. Not sure if this location was just having a bad day; or it's how they always function.“
“Corey Love and Amelia were so attentive today. When the phone rang while he was taking my order he politely stepped away excusing himself to answer and she came from the back, with cleaning spray. She asked had I been helped and jumped right into action to help. After the order. Corey made the food and Amelia went to clean the restaurant. It was already tidy lookimg so she's doing a good keeepimg it clean after other guest leave. Awesome teamwork and very attentive to customers. This is the service everyone deserves. 5 stars for these employees.“