Ex employee - don’t work here , the mangers are racist and only want to hire people who speak Spanish. The shift supervisor Juan is not even barista certified to serving drinks and the store manager won’t do anything about it , the store is always short staff and is never cleaned by the mangers unless it’s the regulars barista who do it. I’ve worked at this location for an over a year and seen many people come and go , have no barista experience and get hired while other excellent employees don’t get acknowledged. As an employee we was force to not date the food which is apart of Starbucks standards, the store is infested with mold inside of the fridges and coffee brewers. Please be aware if your purchasing cold brew from this location the store manger does NOT use the purified water which I have witness. She will use the the sink water from upstairs that has a bad smell. Be careful as well when you purchase food make sure their isn’t any mold due to the fact Mischelle (Store Manager ) and Juan (Shift supervisor) made it clear to not put any date dots on the food items as far as pannis and pastry items only time food is properly date dotted is when the district manger is coming. Also this is place will force you to work weekends while giving other race’s weekends off. Juan is a shift supervisor who was hired with no BARISTA EXPERIENCE and was fired from Amazon , and our Store manger knew him personally and thought he was the best fit for the store. The managers are lazy and don’t want to help when the store is short staff will beg and force employees to work 7 days straight and 10-11 hour shifts while they are gone before 2pm and off weekends. They will continue to serve beverages knowing espresso machines are not working and is brewing watery espresso and will still serve it to the customers good to luck their is only two barista which have been their the longest are the best ones.
Daren R.
On the 2nd level of the Macy's store is a little Starbucks coffee shop with plenty of tables and chairs, not plush just wood. Multi wall menus behind the counter with two friendly employees. I ordered one expresso shot for about $3.25 which was very tasty. I relaxed in a chair to sip my coffee for ten minutes.
colette tremblay
Always great coffee and good
Atmosphere: 4
Food: 4
Service: 5
Chris Van der Merwe
I waited 20 minutes for my mobile order. Every person that ordered in person got their drink. I had to ask twice for my drink.
Atmosphere: 1
Food: 1
Service: 1
JACKROSE
I ordered the feta cheese, which was delicious but served out a smile. No happy faces back there. It’s Christmas time put on a happy face. Aren’t you working for Tips?
Food: 1
Service: 1
Diana K
The staff is rude here ?Also they put 20% tip by default, be careful when payingAlso I asked my latte to be warm and not too hot, and guess what? It was boiling hot ☹️
Service: 1
Lisa Mazuz
Usually very good service. Today however it was horrible. I ordered and by accident put a tip of 20 usd. Right at the moment my credit card was charged, i asked the girl at the counter to cancel the transaction. I told her thar she could easily cancel and she refused. I asked her to call her manager and she told me that her manager said for me to call my credit card company. Which i did. I did not take anything that i ordered.The girls at the counter were not helpful. I felt this store is being very fraudulent. I have worked in retail and i know the transaction could be cancelled and rung up again.
Service: 1
Catherine
I’ve only been to the drive-through at this Starbucks, and I do not have one bad thing to say! Corbin and the other baristas are friendly and quick. I never wait long for my order and whoever is behind the window is extremely friendly and helpful. In a world where kindness is rare, stopping to get my coffee is a happy point of my
Service: 5
Carolina Rubi
Really disappointed in the service. Went to this Starbucks a while back ago and the customer service was off. Very rude employee who’s cashier and now again coming to this Starbucks, wanted to give it another chance. Still had the same bad experience with one of the employee being rude. Very unfriendly environment. Made me even lose the urge to have my order.
SMITH SMITH
I love this starbucks its in macys at the galleria mall. Javachip extra chips no whip❤️
I’ve only been to the drive-through at this Starbucks, and I do not have one bad thing to say! Corbin and the other baristas are friendly and quick. I never wait long for my order and whoever is behind the window is extremely friendly and helpful. In a world where kindness is rare, stopping to get my coffee is a happy point of my day
Bianca
Horrible I asked a question she ignored it and continued to take my order. The drink was not the way they usually make it at other locations. Lack of communication.
Nina Popović
Yesterday was my birthday and I came to this location because i got a free drinks what I can redeem only for my birthday ,and barista was so rude she said that they don’t do that here and left,I was shocked how rude she was.
Carlton Tower
This is tht worse Startbucks I have even been to. Rude staff, there is always a long wait (even when you order ahead on the app) and when you are ready to eat, you realize that they give you the wrong item. Is so fustrating.
Yvette P
Horrible service and crew. Ordered 2 drinks and they tasted awful. Didn’t feel comfortable reordering as the crew lacked any customer service skills. You come to expect a certain level of customer service .
Ex employee - don’t work here , the mangers are racist and only want to hire people who speak Spanish. The shift supervisor Juan is not even barista certified to serving drinks and the store manager won’t do anything about it , the store is always short staff and is never cleaned by the mangers unless it’s the regulars barista who do it. I’ve worked at this location for an over a year and seen many people come and go , have no barista experience and get hired while other excellent employees don’t get acknowledged. As an employee we was force to not date the food which is apart of Starbucks standards, the store is infested with mold inside of the fridges and coffee brewers. Please be aware if your purchasing cold brew from this location the store manger does NOT use the purified water which I have witness. She will use the the sink water from upstairs that has a bad smell. Be careful as well when you purchase food make sure their isn’t any mold due to the fact Mischelle (Store Manager ) and Juan (Shift supervisor) made it clear to not put any date dots on the food items as far as pannis and pastry items only time food is properly date dotted is when the district manger is coming. Also this is place will force you to work weekends while giving other race’s weekends off. Juan is a shift supervisor who was hired with no BARISTA EXPERIENCE and was fired from Amazon , and our Store manger knew him personally and thought he was the best fit for the store. The managers are lazy and don’t want to help when the store is short staff will beg and force employees to work 7 days straight and 10-11 hour shifts while they are gone before 2pm and off weekends. They will continue to serve beverages knowing espresso machines are not working and is brewing watery espresso and will still serve it to the customers good to luck their is only two barista which have been their the longest are the best ones.
On the 2nd level of the Macy's store is a little Starbucks coffee shop with plenty of tables and chairs, not plush just wood. Multi wall menus behind the counter with two friendly employees. I ordered one expresso shot for about $3.25 which was very tasty. I relaxed in a chair to sip my coffee for ten minutes.
Always great coffee and good
Atmosphere: 4
Food: 4
Service: 5
I waited 20 minutes for my mobile order. Every person that ordered in person got their drink. I had to ask twice for my drink.
Atmosphere: 1
Food: 1
Service: 1
I ordered the feta cheese, which was delicious but served out a smile. No happy faces back there. It’s Christmas time put on a happy face. Aren’t you working for Tips?
Food: 1
Service: 1
The staff is rude here ?Also they put 20% tip by default, be careful when payingAlso I asked my latte to be warm and not too hot, and guess what? It was boiling hot ☹️
Service: 1
Usually very good service. Today however it was horrible. I ordered and by accident put a tip of 20 usd. Right at the moment my credit card was charged, i asked the girl at the counter to cancel the transaction. I told her thar she could easily cancel and she refused. I asked her to call her manager and she told me that her manager said for me to call my credit card company. Which i did. I did not take anything that i ordered.The girls at the counter were not helpful. I felt this store is being very fraudulent. I have worked in retail and i know the transaction could be cancelled and rung up again.
Service: 1
I’ve only been to the drive-through at this Starbucks, and I do not have one bad thing to say! Corbin and the other baristas are friendly and quick. I never wait long for my order and whoever is behind the window is extremely friendly and helpful. In a world where kindness is rare, stopping to get my coffee is a happy point of my
Service: 5
Really disappointed in the service. Went to this Starbucks a while back ago and the customer service was off. Very rude employee who’s cashier and now again coming to this Starbucks, wanted to give it another chance. Still had the same bad experience with one of the employee being rude. Very unfriendly environment. Made me even lose the urge to have my order.
I love this starbucks its in macys at the galleria mall. Javachip extra chips no whip❤️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’ve only been to the drive-through at this Starbucks, and I do not have one bad thing to say! Corbin and the other baristas are friendly and quick. I never wait long for my order and whoever is behind the window is extremely friendly and helpful. In a world where kindness is rare, stopping to get my coffee is a happy point of my day
Horrible I asked a question she ignored it and continued to take my order. The drink was not the way they usually make it at other locations. Lack of communication.
Yesterday was my birthday and I came to this location because i got a free drinks what I can redeem only for my birthday ,and barista was so rude she said that they don’t do that here and left,I was shocked how rude she was.
This is tht worse Startbucks I have even been to. Rude staff, there is always a long wait (even when you order ahead on the app) and when you are ready to eat, you realize that they give you the wrong item. Is so fustrating.
Horrible service and crew. Ordered 2 drinks and they tasted awful. Didn’t feel comfortable reordering as the crew lacked any customer service skills. You come to expect a certain level of customer service .