Starbucks

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About Starbucks

Starbucks, a well-known coffee chain, offers a mixed experience for its customers. While one African American staff member demonstrated exceptional customer service by helping a customer with a warm water request, other experiences have been less satisfactory. Some customers found the staff to be friendly and efficient, especially during busy periods. However, others reported a lack of warmth and engagement from the cashier and barista, with no smiles or eye contact during the transaction process. Despite the varied reviews, Starbucks aims to provide exceptional customer service, as stated in its signage, though not all customers have experienced this consistently.

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Starbucks Reviews

2.2
88 ratings
Restaurantji Rating
5
13%
4
8%
2
4%
1
75%
Food
1.8
Atmosphere
2.1
Service
2.2

I am an avid Starbucks customer at this location and Many Many others. This may be the worst of the hundred or so Starbucks I have been to. I het it, your at an airport so you are a captive audience but the effort feels minimal, the communication from employees to customers is just incorrect and they rarely have all their items in stock even when the ordering says they are in stock.

To elaborate, last time I was here I waited for 26 minutes for a brewed coffee (not even...read full review

Thanks so much to the girl at the counter for a complimentary cup of hot water to prepare an instant soup. Was very kind about it and much appreciate it.

Note: this is for the Starbucks which is across walkway from the bagel place and not for the location by the CNBC store--because for some reason, there needs to be 2 Starbucks 100 feet from each other. Great service and friendly staff. My matcha frap was made to perfection. Since matcha is relatively new for Starbucks, their matcha drinks are very inconsistent from store to store. The strength of the matcha varies widely and wildly. This one, at least this server, got it right

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