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“Love this McDonalds, fast, accurate, quick to process if you drive through. There is a young man in the window (names escape) who is through, always reads back your order and ensures accuracy. Definitely recommend. Only comment is the shake machine has been an issue now and then, seems all McDonald have that problem.“
“I come here often because of the playground, but honestly the Staff is what made me leave a review. Such a fantastic, engaging, and pleasant staff. They are super nice, and quickly give you whatever you ask. They bring your food to the table 🫶 its the best service than anywhere else!“
“This is my go-to McDonald’s whenever I’m craving their french fries. No matter the time, even at 2am! This location is always open and ready to serve. I usually use the drive-thru, but I also appreciate the convenience of the touchscreen kiosks inside. The staff here are typically young, friendly, and efficient. The food quality is consistently good, and as long as my fries are hot, I’m satisfied!
Parking is easy with a private lot and additional spaces within the shopping plaza.“
“The last time I came to this McDonald's, the service was better. They would pay attention to the order and bring it to your table. Now, they call out your ticket number so you can go to the counter and pick up your order in a to-go bag, even if you request to eat at a table. The atmosphere is great, with quiet music. The food tastes good, but I think it could be improved slightly. Other than that, everything is great.“
“I've always have come to this McDonald's on my way to work and they always have my order on point but this morning on my way to work I stopped at the McDonald's and ordered the big breakfast with sausage and a large coffee and I found that not only the sausage and eggs where cold but the hotcakes where cold as if they where straight out of the refrigerator“
“I want to congratulate the staff of this store since their employees are very polite to the customer and raise the name of the RONALD MCDONALD'S company with their cordial attention. I especially want to highlight GRETEL'S GREAT WORK THAT CUSTOMERS MISS HER VERY MUCH, ALSO. MAGNIFICENT WORK BY GIAN, ENZO, DEKNY, CLAUDIA AND CARMELA WHO ARE THE SOUL OF THE STORE ALSO REMEMBER YUDRELL GREAT EMPLOYEE WE WILL NEVER FORGET HIM.“
“It's my McDonald's in the neighborhood, I live nearby and I always go there. Many different girls serve me, all very attentive when I find out about the food, but their manager is very polite and always treats me with great respect, quickly, and they always do exactly what I ask for. Thank you.“
“All very good, but very expensive, we will hardly be able to take our grandchildren to eat at McD because they have raised everything too much in price, $50.00 dollars for some sweets for my two grandchildren and some chips with two ice creams, something inconceivable.“
“Excellent customer service. Idalmy exceeded all expectations, even when she was feeling sick, she took the time to find the toy my son was looking for when we bought a Happy Meal. Also Astrid provided incredible customer service. McDonald's is lucky and blessed to have them.“
“Went two days in a row, food quality was vastly different. First day, fries were good but nuggets were slightly overcooked. 2nd day nuggets were good although cold, fries were extremely overcooked. Orders don't come with napkins unless you ask. That's difficult to do here because only two people seem to speak English.“
“Once a week I shop here and the truth is that today the attention I received from the girls who serve the window outside was very unpleasant, apart from the fact that they put my order wrong, they get upset because I repeat it and they don't even give you a purchase receipt. Turn my back on you and not serve you, what a lack of respect ??♀️“
“May 27th 2024
Purchased a Grandma Mcflurry, I was disappointed as it wasn't made how its advertised it was missing the syrup and had some crunchy candy. I called to complain but no one answered. I went today May 28th 2024 I spoke with Manager Carla and with no second thought she asked me if I would like another one and she made it this time with the syrup and alot more crunchy candy, great customer service from Carla.“
“Angel in the drive thru of this McDonald's location has been the best server I have seen in years!!!! So much so that I remembered his name the second time I visited. He is a great example of what customer service should look like and I hope he truly receives the recognition he deserves!“
“I am writing to express my concern and disappointment with the ongoing poor food quality and lack of professionalism at the McDonald’s located at 330 W 29th St, Hialeah, FL.
For context, I am 65 years old and work a late-night shift. After work, this particular McDonald’s is the closest to my home—only 0.3 miles away—making it the most convenient option. However, due to repeated negative experiences, I now find myself driving to other McDonald’s locations farther away simply to receive decent food and respectful service.
Here’s a quick comparison of the three nearby stores I frequent:
1. 330 W 29th St – 0.3 miles from my home
2. 1101 W 49th St – 1.6 miles from my home
3. 3350 W 18th Ave – 1.8 miles from my home
The three stores are within just 2.2 miles of each other, essentially serving the same neighborhood and customer demographic. Yet, the level of quality and service between them could not be more different.
At 330 W 29th St, the issues are consistent and ongoing:
Food Quality: Fries are either soggy or overcooked and burnt—never crisp or fresh. Even when I ask for extra salt, they are bland and flavorless.
Latte Machine: The latte machine is “not working” roughly 9 out of 10 times, suggesting a lack of maintenance or employee training.
Customer Service: The overall attitude, professionalism, and courtesy from employees—especially on the late shift—are poor. Staff appear disengaged, inattentive, and often indifferent toward customers.
Language Barrier: I do not speak Spanish, yet I frequently encounter communication issues at this location, which should not be the case at a McDonald’s restaurant serving a bilingual community.
Management Example: The late-shift manager, a younger brown-skinned male, seems to lack leadership and sets an unprofessional tone for the team. The employees’ attitudes reflect his example.
These issues make it clear that store leadership and employee training at this location are failing to meet McDonald’s brand standards.
In sharp contrast, both
1101 W 49th St (1.6 miles away) and
3350 W 18th Ave (1.8 miles away) provide outstanding service and consistent food quality. The difference is immediate and noticeable: employees are friendly, professional, and respectful, greeting customers in both English and Spanish while maintaining a positive, team-oriented environment.
It’s unfortunate that I must drive past the location behind my home just to be treated properly and receive fresh food—but the superior experience at these two nearby restaurants makes the extra distance worthwhile.
I want to commend the management and staff at both 1101 W 49th St and 3350 W 18th Ave for representing the McDonald’s brand with pride and professionalism. They have earned my loyalty and now have me as a five-nights-a-week customer.
I urge corporate and/or franchise leadership to investigate the 330 W 29th St location. Customers in this immediate area deserve the same level of respect, quality, and consistency provided by the other nearby McDonald’s restaurants serving the very same community.
Thank you for your time and attention.“